Customer Support:
Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating the website, making purchases, and understanding product details. Resolve complaints and issues about orders, shipping, returns, and refunds. Escalate unresolved issues to relevant departments (e.g., technical support, returns, and product departments).
Order Management:
Ensure accurate order processing, including verifying orders, tracking shipments, and confirming delivery. Help customers modify, cancel, or track their orders as needed.
Feedback Collection & Analysis:
Collect customer feedback regarding their shopping experience, and product satisfaction, and suggest improvements. Monitor trends in customer complaints and report recurring issues to improve products and services.
Product Knowledge:
Stay updated on the company’s products, services, promotions, and policies to provide accurate information to customers. Assist customers in making product recommendations based on their preferences.
Customer Retention:
Develop and maintain positive customer relationships to ensure they return to shop again. Proactively reach out to loyal customers with special offers, discounts, or updates on new products.
Problem Resolution:
Handle complex customer queries or complaints and provide effective solutions promptly. Ensure customer satisfaction by addressing concerns professionally, with a focus on first-contact resolution.
Reporting and Documentation:
Keep accurate records of customer interactions, including inquiries, complaints, and resolutions. Prepare reports on customer satisfaction and areas of improvement.
Collaboration:
Work closely with other departments such as sales, marketing, logistics, and IT to ensure a cohesive customer experience. Collaborate with the marketing team to understand customer promotions and offers.

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication skills.Conducting quarterly performance reviews.Contributing to the growth of the company through a successful team.Creating a pleasant working environment that inspires the team.

Established and maintained relationships with individual and business customers and provided assistance with problems they encountered.Networked within communities to find and attract new businesses that assisted in revenue generationResponsible for activities regarding sales, customer acquisition, customer relationship management, & maximizing revenue.Finding various new businesses opening & arranging promotional programs to get commercial business and attain set goals.Chat Support Specialists, Handled responsibilities of Risk Management, CRM, WhatsApp, Facebook, Instagram, YouTube, Google Business, ChatBotGiving suggestions for product improvement

Communicating with potential job candidates.Contacting candidate references and verifying education listings.Managing HR records including, résumés, applicant logs, and employee forms.Issuing employment contracts and verifying completion.Issuing new employees with enrollment documents.Conducting employee orientations.Explaining employee benefits.Responding to HR-related queries within the company.Maintaining employee confidentiality.Assisting with the distribution of training material.