خلاصہ


I'm looking for a job that will enable me to creatively showcase talents, all the while challenging me to adapt new skills and practices, needed to advance within my chosen career path. Having Proven academic and curricular achievements, and the right technical and soft skills which someone required to propel the organization achieving its goals and objectives.


پراجیکٹس

Abacus Consulting
Team Lead
Social Media Officer & Reporting
Easypaisa
Chat Support Agent

تجربہ

کمپنی کا لوگو
Chat Support Executive
Telenor Microfinance Bank
اپریل ۲۰۲۱ - جنوری ۲۰۲۲ | Lahore, Pakistan

Providing resolution regarding customer's queries on different Social
Media channels, Facebook Messenger, Play-store and in-App live chat.

کمپنی کا لوگو
Customer Support Executive
Easypaisa
اپریل ۲۰۲۰ - مارچ ۲۰۲۱ | Lahore, Pakistan

Worked as a Customer Support Executive in Easypaisa project.
Provided end to end resolution to the customers and closed the
resolution loop for better customer experience.

کمپنی کا لوگو
Social Media Officer & Reporting Analyst
Abacus Consulting
مئی ۲۰۱۹ - مارچ ۲۰۲۰ | Lahore, Pakistan

Responsible for coordinating client's escalations and social media
queries with different departments. Reporting Analysis of whole nonvoice Careem project including analysis of credit posting, Credit/Debit transactions, Corporate customer's refund.

کمپنی کا لوگو
Team Lead
Abacus Consulting
جولائی ۲۰۱۸ - مئی ۲۰۱۹ | Lahore, Pakistan

Worked as a Team lead in Abacus Consulting in Careem project to
ensure a positive experience for the customer by coaching and
managing other team members. Execution of daily operations by
overseeing staff training, team building exercises and performance
reviews.

کمپنی کا لوگو
Email Support Agent
Careem
فروری ۲۰۱۸ - جون ۲۰۱۸ | Lahore, Pakistan

Worked as Email Support executive in Careem project. Deal with
customer's concern via Email channel and provided end to end
resolution regarding customer's queries. Hands on experience on Zendesk.

تعلیم

Allama Iqbal Open University (AIOU)
سرٹیفیکیشن, B.ed‎
Biology, Chemistry, Psychology
مکمل
2017
University of the Punjab
ماسٹرز, ماسٹرز ان سائنس, M.Sc‎
Environmental Sciences
CGPA 3.4/4
2017
University of the Punjab
بیچلرز, بیچلرز ان سائنس, B.sc‎
Advanced Biochemistry, Genetics, Zoology
درجہ B
2015
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), F.sc‎
Biology, Chemistry, Physics
درجہ A
2013
BISE
میٹرک / او لیول, سائنس, Matric‎
Biology, Chemistry, Physics
فی صد 73%
2011

پیشہ ورانہ مہارتیں

ماہر Computer Art
ابتدائی Conservation Awareness
ماہر Email List Management
متوسط Financial and Budgeting Skills
متوسط Fluent In English and
ابتدائی Individual Counselling
ابتدائی Internet Protocol Suite
ماہر Legal Affairs Management
ماہر Loyalty
ماہر Office Assignments
متوسط Online Content Creation
متوسط Oral Communication Skills
ماہر Power Point
متوسط Proficient in Mandarin
متوسط Record Keeping
متوسط Recruitment Management
ابتدائی security supervisor in dubai first security group
متوسط Shopify Theme Management
متوسط Social Media
متوسط Social Media Management
متوسط Student Counseling
ابتدائی Team Building
ابتدائی Team Mgmt
متوسط tudy Abroad Programs
ماہر المهارات الهاتفية

زبانیں

متوسط انگریزی

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