Travel Operations Specialist                                                                  (Promoted: Jan 2023)
Jugni Travel (UK-based) | Lahore, Pakistan | Mar 2020 - Present

Monitor and support employee performance.
Develop strategies with management to enhance customer satisfaction.
Resolve customer issues promptly.
Maintain detailed records of travel and crucial company documents.
Train new employees on company standards.
Manage bookings and ensure accurate, timely updates.
Promote travel services and engage clients through effective social media strategies.
Handle incoming calls and inquiries regarding travel arrangements and accommodations.
Provide personalized recommendations based on customer needs

Team Leader                                                                                           (Promoted: Oct 2021)

Led and trained a team of travel consultants.
Enhanced process efficiency and reduced response times.
Improved overall service quality.
Boosted team productivity by 20%

Travel Consultant / Customer Services Expert                                                     (Mar 2020)

Assisted clients in planning and booking travel arrangements.
Provided personalized travel recommendations.
Resolved travel-related issues efficiently.
Achieved a 90% customer satisfaction rate.
Increased sales revenue by 15% through upselling.