خلاصہ

Be efficient to hit multiple birds with one stone on the customer life cycle.I am a keen learner and quite excited about learning new things.My skill set is best utilized in digital marketing, and customer services leadership role for companies who strive for collaboration, expert execution of best strategies in providing superior customer services, lead generation, up selling, product marketing and more.
I love talking with new people and learning new things.

تجربہ

کمپنی کا لوگو
Inbound Customer Support Executive
VIVO MOBILE
ستمبر ۲۰۲۳ - اپریل ۲۰۲۴ | Lahore, Pakistan

Effectively handle incoming customer inquiries through various channels including calls, emails, chat, and social media platforms.Provide exceptional customer service by addressing questions, concerns, and requests in a friendly and professional manner.Utilize active listening skills to understand customer needs and tailor responses accordingly.Demonstrate empathy and patience when assisting customers, ensuring a positive experience with each interaction.Efficiently manage multiple communication channels to ensure timely and accurate responses.

تعلیم

University of Veterinary and Animal Sciences
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, Bachelor of Business Administration‎
Sale
CGPA 3.1/4
2017
Garrison Boys High School & Intermediate College
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), FSC‎
pre medical
فی صد 72%
2011
Oxford Grammar School
میٹرک / او لیول, سائنس, Metric‎
Science
فی صد 76%
2009

پیشہ ورانہ مہارتیں

ماہر Ability to Maintain Professionalism
ماہر Active Learning
ماہر Adaptable to Changes
ماہر Admin Operations Management
ماہر Administration Knowledge
ماہر Aftersales
ماہر Analytical Skills
ماہر Banking Relationships Management
ماہر Brand Awareness
ماہر Business Development
ماہر Chat Support
ماہر Client Dealing 
ماہر Client Relationship
ماہر Communication and Interpersonal Skills
ماہر Complaint Management
ماہر Contact Center Consulting
ماہر Cross-Cultural Communication Skills
ماہر Customer Service Skills
ماہر Document Handling
ماہر Effective Communication
ماہر Email List Generation
ماہر Field Task Management
ماہر Inbound Lead Generation
ماہر Lead Generation Skills
ماہر Live Chat Handling
ماہر Manage Client Relationships
ماہر Marketing Email Writing
ماہر MS Office
ماہر Negotiation Skills
ماہر Pressure Handling
ماہر Problem Solving
ماہر Relationship Management
ماہر Scale Management
ماہر Team Co-ordination
ماہر Team Management
ماہر Team Player
ماہر Telemarketing Skills
ماہر Time Management Skills
ماہر Typing Speed
ماہر Use of Medical Equipment

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی

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