概要

The world of Business has always intrigued me. The continual look out for Strategies and tactics in order to achieve Customer Satisfaction lies in providing customers with innovative solutions through Customer Focused Strategies. Through out my career, I have been driven by my intellectual curiosity to quickly uncover a customer's pain point and identify a strategic solution.

With my refined skill set, I bring customer-centric mindfulness that enables a firm to innovate and thrive. This is what I have done for my customers at Faysal Bank Limited as I clarify the customer's complaints by determining the cause of the problem, selecting the best solution and following up to ensure resolution in order to achieve Customer Satisfaction and Client retention.

I am a determined, passionate optimist who thrives on using various set of knowledge to develop workable solutions to different problems. Outside of work setting, I utilize my skills through involvement with volunteer work and collaborative projects with small business startups in to order to make them achieve optimal business results through digital experimentation and personalization and as a result I gain hands on experience in the business world

I am seeking opportunities to work with creative individuals and organizations who strive to enrich human capital assets, strengthen business performance and make a difference in the society at large

Skills Business Management, Quality Assurance, Client Relations, Cross functional Collaborations, Process improvement

工作经历

公司标识
Asset Help Desk Officer
Faysal Bank Limited
Sep 2015 - 代表 | Rawalpindi, Pakistan

Result focused Management Professional offering 4 years of experience in Identifying and assessing customers needs to achieve satisfaction as well as resolution of Service problems by clarifying the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution in order to achieve Customer Retention.

学历

University of engineering and technology taxila (UET Taxila)
硕士, 工商管理硕士学位, MBA Human Resource‎
Human Resource Management
CGPA 3.6/4
2013
University of engineering and technology taxila (UET Taxila)
学士, 工商管理学士学位, ‎
Human Resource Management
CGPA 3.6/4
2011
Federal Govt College for Women
中级/A级, 中级/A级, ‎
Pre Medical
等级 B+
2007
St. Annie's presentation Convent high school
大学入学/0级, 大学入学/0级, ‎
Science
等级 A
2005

技能

熟练 Analytical Skills
熟练 Analyzing Data
熟练  Adobe Premiere Pro
熟练 Configuration Switches
熟练 Conflict Management
熟练 Conservation Awareness
熟练 Customer Relationship Management
熟练 EFFFICIENT IN COMPUTER SKILLS
熟练 English Writing
熟练 Handling Assignments
中级 HR Consulting
熟练 MIT Knowledge
熟练 ONTIME COMPLETION OF TASKS
熟练 Presentation Skills
熟练 Purchase Management
熟练 Record Keeping
熟练 Restful APIs
熟练 Sals Trainer
熟练 Strong Mathematical Knowledge
熟练 Team Coordination
初学者 Training Needs Assessment

语言

熟练 乌尔都语
熟练 英语