The world of Business has always intrigued me. The continual look out for Strategies and tactics in order to achieve Customer Satisfaction lies in providing customers with innovative solutions through Customer Focused Strategies. Through out my career, I have been driven by my intellectual curiosity to quickly uncover a customer's pain point and identify a strategic solution.
With my refined skill set, I bring customer-centric mindfulness that enables a firm to innovate and thrive. This is what I have done for my customers at Faysal Bank Limited as I clarify the customer's complaints by determining the cause of the problem, selecting the best solution and following up to ensure resolution in order to achieve Customer Satisfaction and Client retention.
I am a determined, passionate optimist who thrives on using various set of knowledge to develop workable solutions to different problems. Outside of work setting, I utilize my skills through involvement with volunteer work and collaborative projects with small business startups in to order to make them achieve optimal business results through digital experimentation and personalization and as a result I gain hands on experience in the business world
I am seeking opportunities to work with creative individuals and organizations who strive to enrich human capital assets, strengthen business performance and make a difference in the society at large
Skills Business Management, Quality Assurance, Client Relations, Cross functional Collaborations, Process improvement
Result focused Management Professional offering 4 years of experience in Identifying and assessing customers needs to achieve satisfaction as well as resolution of Service problems by clarifying the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution in order to achieve Customer Retention.