IT support to end user via phone/in person • Cisco switches configuration and maintenance • Dreytek router configuration and setup • Configuring different AP's • Polycom ip phones provisioning • Managing LAN/WAN network • PFsense firewall configuration and setup • SoftEther VPN configuration and setup • Windows server 2008 management (Creating user , groups and permission in Active Directory) • H.Mail Server setup and management • Expert level of knowledge and expertise on softwares i.e (ICabbi,Ghost,Phantom,Autocab,Cab treasure) used in Inbound Call Center

• Installing and configuring Computer & Servers, Hardware Operating Systems, and Applications • Monitoring and maintaining Computer Systems and Networks • Experience of Installing ,Monitoring and troubleshooting Windows Server 2008,2012,DHCP,DNS • Server Manager ,Active Directory and Server Backup • Hand on Experience on Cisco Routers • Hand on Experience on Cisco Switches • TP-Link ,D-Link Routers Installation and Configuration ,Wireless Router Instalaltion ,Configuration and Troubleshooting • D-Link,Tp-Link Switchs Installation and Configuration. • IP Cameras Installation and configuration (DVR,NVR)(AL-HUDA,HIk VISION) • Network Drive Managemnet and Troubelshooting • Attandence Machine/Software Configuration and Troubleshooting (ZK Tech) • Video Conferencing (Polycom) • Setting up new users' accounts and profiles and dealing with password issues. • Adding/terminating users • Assigning rights and access/Folder Sharing ,Access • Email configuration outlook/gmail and troubleshooting errors on client pcs. • Talking staff or clients through a series of actions, either face-to-face, remote sessions or over the telephone, to help set up systems or resolve issues. • Replacing parts as required; Market visits where required. • Troubleshooting system and network problems and diagnosing and solving hardware or software faults • Printers Installation and troubleshooting experience of Multifuction Printers • Monitoring and handling Issues from ISP side. • Remote Technical Customer Support Using Anydesk,TeamViewer • Solar Inverters online procedure (Solax,Goodwe,Aotai etc) and Troubleshooting ,assisting clients via phone,email about software . • Website Customization.

-Installation of software and hardware's according to the company requirements.
-Manage all the IT devices like Printer , Modem , Switch ETC
-Maintenance of Network Infrastructure through proper cabling
-Maintenance of CCTV cameras,DVRs etc
-Handling projects of the CAT-5, CAT-6 and Fiber optics structured cabling system