Track the Performance, Monitor, Evaluate, provide Training and Coaching of employees to identify trends and make sure they meet performance goals.
Devise procedures to inspect and report quality issues. Monitor all operations that affect quality.
Assure the reliability and consistency of production by checking processes and final output.
Work closely with the VP, Manager Operations to anticipate training need assessments, client requirements and commencement of the plans without a fail.
Review current standards and policies. Keep records of quality reports, statistical reviews, and relevant documentation. Ensure all legal standards are met.

Designing Pre and Post QA / Compliance Framework, Policies, SOPs – Developing, Implementing (QFD), Analyzing, Reporting and Assuring Mechanisms.
Monitoring, Identifying, Documenting & Reporting of Discrepancies, Accuracy, Comparative Trends, TNA, Capacity / Workload, Error Types with Intensity & Frequency, working on Proactive Interventions with Accountability and Incentive based KPIs.
Adhere to Contact Center Regulations & Compliance.
Risk Assessment, Feedback, Accountability / Incentive Framework.
Interdepartmental Coordination Framework & SOPs.
Customer and Client Grievance Handling, Rectifying, Root Cause Analysis, Taking Proactive Preventive Measures with Training and Developing Concerned as well on Various Platforms and US Administrative Compliances.
Managing, Monitoring, Training and Developing a Team of Subordinates in Achievement of the above.

Standardization in view of JCI Accreditation.Developing and Assuring Policies and Framework.Developing and Assuring Departmental SOPs, including but not limited to Procurement, IPD, OPD, Housekeeping, Billing & Vendor Management.Departmental Audits.Patient care focused Surveys, Data Collection, Analysis and Reporting.Monitoring, Visual Audits, Incidents Reporting with Root Cause Analysis and Recommendations in view of JCI Accreditation. Visual Audits.Managing a team of QA personnel in achieving QA objectives.Feedback Mechanism.

Managed the production on project, recruited, trained, developed and allocated resources. Audit and evaluations. Making sure SLAs are achieved.
Listening to dictations, transcribing, proofreading editing, rectifying errors, assuring quality and compliances with reporting on a strict TAT.
Providing quality assurance documented support to Clients in USA.
Grievance Handling, Resolution, Training and Developing subordinates on the same with standards and compliances.

• Offshore, Outsourcing, Administration Support. Billing and Payment posting. Reporting for monthly collections, Aging Analysis, and Quality Reporting. • Data management through DMS for Billing. • Ensure collection targets. Rejection resolutions. • Ensure timely submission of claims, aging through daily analysis.

Listening to dictations, transcribing, proofreading editing, rectifying errors, assuring quality and compliances with reporting on a strict TAT.
Providing quality assurance documented support to Clients in USA and in India.
Grievance Handling, Resolution, Training and Developing subordinates on the same with standards and compliances.