Job Title: Monitoring & Supportive Supervision Officer – EPI Program

Responsibilities:

1. Data Collection & Monitoring:

Regularly monitor immunization coverage data from health facilities.

Ensure the accurate and timely submission of immunization records to the central database.

Identify gaps or inconsistencies in data, ensuring corrective actions are taken.



2. Supportive Supervision:

Conduct routine field visits to health facilities and vaccination sites.

Provide on-the-job support and mentoring to healthcare workers, ensuring adherence to EPI guidelines and protocols.

Assist in troubleshooting challenges faced by field teams and health facility staff.



3. Quality Assurance:

Assess the cold chain system, ensuring vaccines are stored and transported at the correct temperatures.

Monitor vaccine stock levels and prevent wastage through proper inventory management.

Review the quality of service delivery, including health worker performance and patient satisfaction.



4. Training & Capacity Building:

Facilitate training sessions for healthcare workers on EPI standards, data management, and reporting.

Ensure continuous professional development for immunization staff through updated guidelines and learning materials.



5. Reporting & Feedback:

Prepare regular monitoring reports and present findings to district and provincial health authorities.

Provide actionable feedback to improve immunization coverage, reduce missed opportunities, and enhance service delivery.



6. Stakeholder Coordination:

Collaborate with local health departments, NGOs, and international organizations like WHO and UNICEF.

Ensure proper communication between field teams, healthcare facilities, and program managers.




Skills & Qualifications:

Strong knowledge of immunization protocols and health systems.

Experience in data collection, analysis, and reporting.

Excellent communication and problem-solving skills.

Ability to work effectively in the field and under challenging conditions.


This role ensures the smooth operation of immunization efforts, improving overall vaccine coverage and quality of services within the EPI framework.

Job Title: Union Council Communication Officer (UCCO) – Polio Eradication Project

Responsibilities:

1. Community Engagement & Awareness:

Lead communication activities within the Union Council (UC) to raise awareness about the importance of polio vaccination.

Engage with local leaders, influencers, religious figures, and community members to advocate for polio eradication and address vaccine hesitancy.

Organize community meetings, sessions, and campaigns to spread messages about vaccination safety, importance, and dates.



2. Addressing Vaccine Refusals:

Identify households or communities with vaccine refusals and develop targeted strategies to overcome resistance.

Collaborate with religious and community influencers to convince hesitant families to vaccinate their children.

Work closely with health workers and vaccinators to track refusal patterns and provide solutions for engaging these households.



3. Social Mobilization:

Mobilize volunteers, community health workers, and social mobilizers to support the polio campaign during vaccination days.

Ensure that awareness campaigns reach all areas of the Union Council, especially high-risk populations and hard-to-reach areas.

Distribute IEC (Information, Education, and Communication) materials such as posters, pamphlets, and banners to educate the public about polio vaccines.



4. Communication Strategy Implementation:

Assist in implementing the communication strategy at the UC level as outlined by UNICEF, including key messages, outreach activities, and engagement approaches.

Monitor the effectiveness of the communication activities and suggest improvements for future campaigns.



5. Monitoring & Reporting:

Track and document the communication efforts and their impact on vaccination coverage, including success stories and challenges.

Report daily and weekly progress, including data on vaccine acceptance, refusals, and the number of people reached through communication efforts.

Provide feedback to district-level communication teams and UNICEF representatives.



6. Coordination & Collaboration:

Coordinate closely with District Health Management Teams (DHMTs), District Polio Control Rooms, Union Council Polio Officers (UCPOs), and social mobilizers to ensure streamlined communication efforts.

Maintain active communication with religious leaders, schools, healthcare providers, and other local organizations for unified messaging.

Attend regular coordination meetings to share updates, address challenges, and develop plans to improve vaccine uptake.



7. Capacity Building:

Provide training and guidance to social mobilizers, vaccinators, and health workers on communication tactics, community engagement, and addressing vaccine hesitancy.

Equip frontline workers with effective communication tools and skills to engage with communities and parents.



8. Crisis Management:

Respond promptly to any crises or rumors that may arise regarding polio vaccination, collaborating with community leaders to dispel misinformation.

Manage and resolve issues related to refusals, distrust in vaccines, or vaccine safety concerns through community engagement and sensitization.




Skills & Qualifications:

Strong understanding of polio eradication efforts and community-based communication.

Experience in community mobilization, public health communication, or working on vaccination campaigns.

Excellent interpersonal and communication skills, particularly in dealing with communities and addressing concerns.

Proficiency in local languages and ability to work effectively with diverse populations.

Ability to handle sensitive issues related to vaccine hesitancy or community resistance diplomatically.

Job Title: Data Support Officer (DSO) – Polio Eradication Project

Responsibilities:

1. Data Collection & Entry:

Ensure the accurate and timely collection of polio-related data from the field, including vaccination coverage, missed children, and refusals.

Enter collected data into the designated database or polio information management systems.



2. Data Verification & Quality Assurance:

Verify and cross-check field data to ensure accuracy and consistency.

Identify discrepancies in the data and collaborate with field teams to rectify them.



3. Data Analysis & Reporting:

Analyze vaccination data to identify trends, coverage rates, and gaps in polio immunization.

Prepare daily, weekly, and monthly reports on vaccination campaigns and submit them to relevant stakeholders, including UNICEF and government authorities.

Highlight areas of concern, such as high refusal rates or missed children, and recommend corrective actions.



4. Support to Field Teams:

Assist field staff, vaccinators, and Union Council Polio Officers (UCPOs) in understanding data collection tools and processes.

Provide technical support for troubleshooting data collection and reporting issues.

Ensure that all field teams are equipped with the necessary data tools and guidelines.



5. Coordination & Collaboration:

Work closely with District Health Management Teams (DHMTs), Union Councils, and other partners (such as WHO) to ensure smooth data flow and coordination.

Participate in district and Union Council-level meetings to discuss data trends, challenges, and solutions.



6. Monitoring & Evaluation:

Monitor vaccination campaign performance based on data trends and support evaluation efforts to assess the effectiveness of interventions.

Ensure that monitoring tools and data reporting mechanisms are functioning effectively during campaigns.



7. Training & Capacity Building:

Train field staff on data collection methods, forms, and the use of digital tools (if applicable).

Build the capacity of field teams to improve the quality of data reporting and management.



8. Documentation & Record Keeping:

Maintain comprehensive and organized records of all data collected during vaccination campaigns.

Ensure proper archiving of reports and documentation for future reference and audits.




Skills & Qualifications:

Proven experience in data collection, data entry, and reporting, ideally in public health or similar projects.

Proficiency in MS Excel and other data management software.

Strong analytical skills with the ability to interpret data and create actionable insights.

Excellent communication and teamwork abilities.

Familiarity with polio eradication programs and vaccine campaigns is an advantage.

Job Title: Data Entry Operator – Polio Eradication Project

Responsibilities:

1. Data Entry:

Enter polio vaccination data, including coverage, missed children, refusals, and vaccine distribution, into the designated database or information management system.

Ensure timely and accurate input of data collected from field teams, Union Councils, and health facilities.



2. Data Verification:

Review and verify data for accuracy, completeness, and consistency before entry into the system.

Identify and correct errors in data entry by cross-referencing with original field documents and reports.

Communicate with field staff to resolve any discrepancies in the data.



3. Data Management:

Maintain an organized filing system for all physical and digital records of vaccination campaigns.

Ensure proper archiving of historical data and reports for future reference or audits.



4. Data Reporting:

Generate reports from the system based on the entered data, including daily, weekly, and monthly vaccination summaries.

Provide updates on data trends, such as high-risk areas, coverage rates, and missed children, to supervisors and project managers.



5. Collaboration:

Coordinate with Data Support Officers (DSOs), Union Council Polio Officers (UCPOs), and other team members to ensure seamless data flow from the field to the central system.

Assist in providing data for reporting to government authorities, UNICEF, and other partners involved in the polio eradication project.



6. Data Security & Confidentiality:

Ensure that all entered data is stored securely and confidentially, following the project’s data protection policies.

Protect sensitive health information and ensure data is only accessible to authorized personnel.



7. System Maintenance:

Regularly update and back up the data management system to avoid data loss.

Report any system issues or failures to the IT or technical team for prompt resolution.



8. Support Field Teams:

Provide technical assistance to field staff in using data collection tools, forms, and software (if applicable).

Ensure field teams are trained on the proper documentation and submission of data.




Skills & Qualifications:

Proficiency in data entry and management software, such as MS Excel, Access, or specialized polio management systems.

Attention to detail and accuracy in data entry and verification.

Strong organizational and communication skills to collaborate with field teams and supervisors.

Basic understanding of vaccination campaigns, particularly polio eradication efforts.

Ability to work efficiently under tight deadlines and manage large volumes of data.

Job Title: Customer Support Executive (CSE) – Telenor Call Center

Responsibilities:

1. Customer Inquiries:

Handle inbound calls, emails, or chat inquiries from Telenor customers regarding products, services, and account-related issues.

Provide clear and accurate information about Telenor’s offers, packages, billing, and promotions.



2. Issue Resolution:

Assist customers with service requests such as SIM activation, balance inquiries, account recharges, and package changes.

Resolve basic complaints such as billing disputes, service interruptions, and network issues efficiently and within the first call.



3. Customer Education:

Educate customers on how to use Telenor services effectively, including self-service platforms like apps, USSD codes, and the website.

Promote new features, services, and offers, ensuring customers are aware of the latest solutions available.



4. Call Documentation:

Log each customer interaction into the system accurately, including the query, actions taken, and final resolution.

Follow up with customers where necessary, ensuring their concerns are addressed within the agreed timelines.



5. Complaint Escalation:

Position Overview: A Phlebotomist is responsible for collecting blood samples from patients, ensuring proper labeling and handling of specimens, and maintaining patient comfort and safety during the procedure. They work in various healthcare settings, such as hospitals, clinics, diagnostic labs, and blood donation centers.
Key Responsibilities:


Blood Collection:

Draw blood from patients using venipuncture, finger sticks, or heel sticks.
Ensure proper technique to avoid contamination and complications.
Use appropriate equipment and needles for blood collection.



Patient Interaction:

Greet and prepare patients for the blood collection process.
Reassure patients who may be nervous or afraid.
Answer any questions patients have about the procedure.



Specimen Handling:

Properly label blood samples with patient information and collection date.
Ensure specimens are transported and stored correctly to maintain quality.
Document all blood draws and maintain accurate patient records.



Safety Protocols:

Follow hygiene and infection control practices, including proper disposal of needles and medical waste.
Adhere to safety protocols to prevent needle stick injuries and contamination.
Wear appropriate personal protective equipment (PPE).



Equipment Maintenance:

Ensure that phlebotomy equipment is cleaned and sterilized.
Monitor the stock of supplies, such as needles, tubes, and alcohol wipes, and request restocking when needed.



Compliance:

Follow guidelines and regulations set by healthcare authorities (e.g., OSHA, CLIA).
Maintain patient confidentiality as per HIPAA regulations.



Skills and Qualifications:

Education: High school diploma or equivalent; completion of a phlebotomy training program.
Certification: Certification from a recognized body (such as the American Society for Clinical Pathology - ASCP) is often required or preferred.
Technical Skills: Proficiency in venipuncture, capillary puncture, and proper blood sample handling.
Communication Skills: Ability to interact effectively with patients, especially those who may be anxious or in discomfort.
Attention to Detail: Ensure correct labeling and accurate documentation of all blood draws.
Physical Stamina: Ability to stand for long periods and handle multiple patients during the workday.