Currently working in Careem as a backend support executive.
1 - Provide assistant to captains on email globally.
2 - Respond their queries on emails.
3 - Resolve their issues.
4 - Escalate issues to concern department.
5 - Take follow ups.

1- Post vacancies using multiple channels.
2-Day to day operations of HR
3-Coordinate HR projects (meetings, training, surveys etc)
4-Handle complaints
5-Conduct interviews and orientations
6- Screening of candidates for current vacant positions.
7- Team Player
8- Record updating
9- Reporting
10-Call to clients for feedback and taking information regarding projects
11-Take follow up of project from clients and other employees
12-Project Management skills, and handle all other duties assigned by superiors.

1)Answer phone calls to explain Company products and services and respond to customer questions.
2)Follow-up on customer inquires not immediately resolved
3)To provide feedback to supervisor on important issues/Problems escalated by the customers.
4)Provide on-the-job training for new employees.
5) Identify, research, and resolve customer issues using the computer system.
6) To provide feedback to supervisor on important issues/Problems escalated by the customers to ensure customer retention and recommend process improvements.

Warid HR Department:

Due to good performance I have work three months in HR department. HR duties may include:
1- Providing coaching to management and employees regarding company policies and procedures.
2 - Assisting managers and employees with resolving human resources issues.
3 - Establishing job requirements, candidate selection.
4 - Handle difficult conversations and confidential information.