Pre-screening of complaint, case study and analysis, determine root couses of cases and closure. Compiling of closure responses for complainants. Strong grip on CGHM.

To resolve complaints & queries received from customers after assisting in investigations and revert to them via written correspondence. To ensure timely and effective resolution of customer complaints conning them to breach SBP given timelines to save penalties. Assist line manager in executing root cause analysis of reoccurring complaints and provide valuable feedback to minimize the issues, & also conduct training sessions. To ensure there are no delays in execution of complaint resolution process by strict compliance of the guidelines.

Deliver personalized services to customers on various banking products, accounts, loans and di erent services in an e ective and e cient manner. Responsible for dealing technical queries related to visa credit cards, debit cards, internet banking and accounts related issues, and branch banking related information to the customers. To ensure that all customer problems and queries get resolved in the minimum possible time frame.