·         Develop and Maintain Monthly Export Sales & Contract records.
·         Weekly Report Departure & Discharged of all Consignment’s (Import & Export).
·         Liaison with Banks to process Payments (Inbound & outbound).
·         Market Analysis and Current trends Analysis through social network and Premium Magazines.
·         Introduce Company to new and existing Market. And Attract new Client.

·         Import & Export Documentations (Customs-GD, Bill of Lading, E-form, Bank Payments)

·         Manage and Control Operations (Inbound and outbound Shipment’s).
·         Respond key Customer’s complaints and query.
·         Trained and Control Operation’s team.
·         Develop Strong Integration with Sales and Support team on weekly interval                   basis.
·         Maintain and report Daily departure and Delivery reports.
·         Network Monitoring.

·         Handle COD shipments with care and responsibility (Cash Handling).

·         Handle incoming calls from customers related to booking, tracking/tracing, pre/post-ship inquiries in a professional manner.
·         Ensure response to emails as per defined SLAs.
·         Support in maintaining departmental service levels.
·         Liaise with Operations, Sales and other departments for quick and efficient resolution of customer issues and queries.
·         Up-sell DHL value added services. Generate sales & cash leads for the Commercial department.

·         Liaise with Operations and other departments to maximize first track resolution.