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خلاصہ
More than 12 year's successful experience in marketing /customer services technical support management with ( telecom sector Voice /DATA) Mobilink , WOL .recognized strengths in issue resolve related to all scenarios with a professional Organizations Inter Departments Providing solutions, solving and trouble-shooting, ,as well as planning/implementing proactive procedures and systems to reach the maximum customer satisfaction
-Possess tremendous computer handling and communication skills along with Reporting / Trend checking Techniques.
-Able to implement and utilize diverse techniques to boost sales of a product or services.
-Technical and vast back ground related to Internet Routing Architecture (Networking)
-Total Sales conciliation and compelling skills. Experience to serve a corporate clientage
Working in Adjustment Team , ( making daily report From siebel and MS Excel) keeping Eye on Fraudulent Reailer ( Business partners) and Customers,
پراجیکٹس
تجربہ
Business Center Associate
• Corporate Accounts Support &Handling and relationship Associate Mobilink ( jAZZ)
• Serving as an anchor person for all prime tasks pertaining to the Business Center including Activity Reporting, Staff Motivation & schedule Adherence, Center Ambience and management of routine operations within the defined key performance parameters and standards.
• Engaging customers for updating them ongoing products and services offered via email, seminars and visits.
• Understanding and amicably implementing CS polices & procedures in practice and spirit.
• Conducting in-house morning clinics in apprising the team on the new product and services, policies and procedures and other development that may impact the customer walk-in to the center.
• Assuring to comply with all pre-defined Service Standards/KPIs assigned to the business center.
• Observing and couching staff members on customer handling skill gaps identified during observations.
• Ensuring that the In-house Sales Targets assigned to the Business Center are achieved.
• Providing accurate center activity reports to the management as assigned from time to time.
• Providing feedback to the superiors on important issues/problems cited by the customer to ensure customer retention.
• Ensuring affective attire/center ambiance/schedule adherence & punctuality as per the requirements and image of the company.
• Minimizing the churn rate (Sale Return, Voluntary Blocking, and Blocking on Stolen) with daily and weekly report feedback on reasons behind churn and actions required to manage the same.
• Coordinating with all relevant departments Admin/IT/Tech/Ops etc for effective resolution of issues pertaining to Business Center.
• Ensuring center daily Opening, Cash (MFS, EFICS) inventory management and closing for audit purpose.
• Regular check and audits of the center to maintain Stock availability and cash handing for delivery at respective Banks as per SOP.
• Managing outdoor activities ,
Marketing Coordinator
Preparation of Sales/Marketing plan for POPs.
Look after dealers network and distribution channel for POPs
Monitoring Quality Standards (Customer Support, Marketing etc.)
In all POPs
Responsible for sales targets of Corporates sector
Looking after for new POPs( Point of sales )
• Managing a team of highly skilled technical and support professionals who were responsible to provide a customer support to both individual and corporate internet account holders, as well as responsible to the smooth working of WOL Internet Infrastructure nationwide and report the complaints to ops and get the solutions to facilitate the customers.
• Assisting an on-site visit team. For the services including dial ups DSL and other Private networks.
• Create Outdoor activities for Marketing
