Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
Admin Officer
October-2015 (Present)
Transworld, Karachi, Sindh, Pakistan
Administration
Assigning of duties to support staff. Calculating maintaining the record of over time of support staff. Making traveling arrangements of Landing Station staff locally. Forwarding documents to Dolmen office. Take care / maintain of all building material. Issue and maintain gate pass of in any movement form cable landing station. Provide things to all departments on their needs. Making company vehicles in use. Making monthly vehicle inspection report. Recording of fuel expenses of all Pool Van. Managing Lunch and Dinner for Landing Station Staff. Managing Food allowance for F.C Security Guard at Landing Station. Dealing with Security agencies. Dealing with F.C. and Lancer Security Guards. Security of company assets office premises. Event management. Managing the kitchen. Managing groceries for monthly basis at Landing Station. Keeping check on utility bills. Coordinating with Govt. offices. Documentation coordination with other TWA offices. Look after Protocol duties. Arrangements of stay of guests at Landing Station. Making overtime of support staff at CLS.
Responsible for maintaining petty cash at CLS. Budgeting of Landing Station. Arrangements of stay of guests at Landing Station. Maintaining daily activity report of expenses. Coordination with finance department regarding closing of petty cash along with vouchers. Submitting final petty cash report to finance dept. after every 10 days. Follow up with finance regarding vendors invoices. Distributing salaries and overtime of support staff.
Maintain leave record of CLS staff. Follow up of medical insurance card and Authority letters. Forwarding loan application of employees. Follow up of monthly leave deduction. Updating employees new hr. policies. Discus employees issues with hr. to get resolve asap. Follow up of contract renewal letters those are contractual.
Apr 2011 - Oct 2015
Senior Supervisor Recovery
Pakistan Telecommunications (Pvt) Ltd , Karachi, Sindh, Pakistan
Retention and Win back of Customers Take ownership of customer loyalty retention and the management of retention activities to meet revenue/ churn targets. Maintaining team for calling activity and feedback from customers. Maintaining daily/monthly activity reports with complete progress. Solving client issues of all PTCL products. (Related to support, billing, adjustments, usage).
Oct 2008 - Mar 2011
Senior Supervisor Recovery
Maskatiya Communications Pvt. Ltd. (Maxcom), Karachi, Sindh, Pakistan
Recovery and Customer Support.Handling Customers Telephone calls in professional manner.Monitoring collection team in order to meet the monthly collection target.Supervising a team of 12 Collection officers, this includes a close monitoring of their activities and workload.Setting up new processes procedure for improving collections recovery time.Monitoring the Field executives to collect the pick-ups on time.Responsible for sending daily collection report to the management.Preparation of monthly report of unsolved customer's grievances to discuss with the management. Build and maintain effective long term relationships with clients.Manages overall personnel, performance, and discipline in the assigned area.Monitoring timely of all collected payments as well as the updating customer's account after clearance.
Oct 2006 - Oct 2008
Admin Accounts Assistant
Maskatiya Communications Pvt. Ltd. (Maxcom), Karachi, Sindh, Pakistan
Reporting to Manager Admin Finance. Managing petty cash expenses.
Assigned recoveries after getting confirmation call from customer to collect bill. Receiving payments from walk-in customers. Receiving Advance payments of new customers. Receiving payments from recovery officers. Entering payments in the software to update the customer ledger. Sending daily sale and recovery report to manager. Sending advance invoices,quarterly,half yearly yearly. Sending customer ledger through email if having any billing issue. Provide user id password to customers to view online their payment history invoices record. Sending invoices through email as per customer request.
Sep 2005 - Sep 2006
Recovery Officer
Maskatiya Communications Pvt. Ltd. (Maxcom), Karachi, Sindh, Pakistan
Responsible for calling customers for monthly internet service charges.
Responsible to send payment reminders through email sms after due date.
Responsible to collect payment from customer premises.
Responsible to deposit cheques cash in the bank daily basis.
Responsible to deposit postdated cheques on mentioned time.
تجربہ
Admin Officer
Assigning of duties to support staff. Calculating & maintaining the record of over time of support staff. Making travelling arrangements of Landing Station staff locally. Forwarding documents to Dolmen office. Take care / maintain of all building material. Issue and maintain gate pass of in any movement form cable landing station. Provide things to all departments on their needs. Making company vehicles in use. Making monthly vehicle inspection report. Recording of fuel expenses of all Pool Van. Managing Lunch and Dinner for Landing Station Staff. Managing Food allowance for F.C Security Guard at Landing Station. Dealing with Security agencies. Dealing with F.C. and Lancer Security Guards. Security of company assets & office premises. Event management. Managing the kitchen. Managing groceries for monthly basis at Landing Station. Keeping check on utility bills. Coordinating with Govt. offices. Documentation & coordination with other TWA offices. Look after Protocol duties. Arrangements of stay of guests at Landing Station. Making overtime of support staff at CLS.
Accounts :
Responsible for maintaining petty cash at CLS. Budgeting of Landing Station. Arrangements of stay of guests at Landing Station. Maintaining daily activity report of expenses. Coordination with finance department regarding closing of petty cash along with vouchers. Submitting final petty cash report to finance dept. after every 10 days. Follow up with finance regarding vendors invoices. Distributing salaries and overtime of support staff.
HR:
Maintain leave record of CLS staff. Follow up of medical insurance card and Authority letters. Forwarding loan application of employees. Follow up of monthly leave deduction. Updating employees new hr. policies. Discus employees issues with hr. to get resolve asap. Follow up of contract renewal letters those are contractual.
