Responsibilities:
ü  Knowledge of office administrator responsibilities, systems and procedures
ü  Proven experience as an Office manager, Front office manager or Administrative
ü  Monitor achievement of sales objectives and key performance indicators.
ü  Review and track daily sales reports
ü  Prepare monthly sales summaries and reports
ü  Follow up on customer calls and complaints
ü  Compile internal and external customer communications
ü  Control expenses and prepare expense reports
ü  Assist with preparation and tracking of annual budget
ü  Integrate multiple data bases
ü  Liaise with finance, warehousing, distribution and other departments
ü  supervise and develop 2 sales support staff members
ü  Maintain the office condition and arrange necessary repairs
ü  Attention to detail and problem solving skills
ü  Proficiency in MS Office (MS Excel and MS Outlook, in particular)
ü  Office management Course; additional qualification as an Administrative

Responsibilities:
ü  Answering the phone and taking phone orders from customers
ü  Contacting customers if an item is out of stock to determine a resolution
ü  Answering questions customers may have regarding our products and usage
ü  Addressing problems with orders and customer complaints
ü  Following up with customers after orders to determine their satisfaction with the order
ü  making sure our fulfillment partners are processed orders correctly
ü  Running shipping reports for customers to receive shipment notifications
ü  Submitting credit requests with our fulfillment partners if orders are fulfilled improperly or we are charged improperly
ü  Addressing potential fraudulent orders and dealing with charge backs
ü  Additional support tasks as required.

Responsibilities:
ü  Organizes item orders by editing for price, promotions, weight compliance.
ü  Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
ü  Ships items by examining items, destination, route, rate, delivery time; ordering carriers.
ü  Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
ü  Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
ü  Replaces damaged items, shortages, and misshipments by determining optimal response of replacement or credit.
ü  Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.