Coached employees in successful selling methods and encouraged cross-selling to drive revenue. 
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. 
Developed innovative marketing campaigns to increase engagement with the target demographic and drive brand exposure.
 Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.   
Improved sales processes to streamline customer acquisition and onboarding strategies. 
 Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.    
 Produced contracts, reports, letters, and proposals for clients.
 Held weekly meetings with the team to identify techniques to overcome sales obstacles.                                                                                                                                                                                                                                                                                                                                                                                                                        

Established relationships with key decision-makers within the customer's organization to promote growth and retention.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profitability. 
Identified key products, services, and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Reached out to potential customers via telephone, email, and in-person inquiries.
Negotiated and closed long-term agreements with new clients in assigned territory.
Created reports and presentations detailing business development activities. 
Worked with existing customers to increase purchases of products and services.
Collected data and performed customer needs analysis.
Negotiated, prepared, and signed contracts with clients.

Conducted call audits to assess interaction quality, accuracy, and service success.
Kept case data and contact information up to date to expedite proceedings.
Developed and maintained courteous and effective working relationships.
Developed team communications and information for meetings.
Handled day-to-day running of tax return file, ensuring high levels of productivity and progression.
Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.

Handled incoming mail, bills, and invoices and completed appropriate actions. 
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Answered a high volume of phone calls and email inquiries.
Organized and attended meetings, including compiling all related documents and reports.
Filed paperwork and organized computer-based information.