• To process the input for Payroll on the monthly basis
• Coordinating and managing data for outsourced employees
• Actively sourcing suitable candidate for the open client requirement
• Handling the clients’ recruitment needs also responsible for managing it.
• Interviewing and short-listing of applicants to reduce the recommended number to 3 or 4 best suited for each position.
• Liaising with internal departments to ensure client needs are fulfilled effectively
• To maintain the record of employees left/resigned employees
• Documentation, Sending and receiving emails/phone calls related to Client requirement
• Responsible for Job Advertisement in recruitment portals
• Coordinate with the client and schedule for client interview with the candidates

• Greet clients/suppliers/visitors in a professional and friendly manner
• Purchase, receive and store the office supplies ensuring that basic supplies are always available
• Update and ensure the accuracy of the organization's databases
• Provide secretarial and administrative support to management and other staff
• Make travel, meeting and other arrangements for staff
• Organize and supervise other office activities (renovations, event planning etc.)
• Answer and direct phone calls
• Act as the point of contact for internal and external clients
• Provide general support to visitors

Working as a part of back-end support team, I am performing mention blow tasks,
• Analyzing different complaints (GPRS/ 3G Network, Adjustment, and Billing) of postpaid and prepaid customers & providing end to end resolution.
• Troubleshooting and update logs with progress of solution
• Power Tool and Value added services Troubleshooting
• Following quality rules while resolving the ticket and calling the customer.
• Handling all tickets timorously within as per TAT with clients.
• Deal directly with customers either by telephone or electronically, Web chat.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Communicate and coordinate with internal departments
• Follow up on customer interactions

I worked as intern at CMD. One of the best training providers in Pakistan. It is providing trainings to corporate sector, Social Sector and government sector in all functional areas.

Tasks which I have performed:
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Contact to clients, TNA Survey, Invoicing, Feedback evaluation
• Execution of outbound programs, Database update OR Enrich the client database
• Finalize the calendar year for Training.
• Develop and organize training manuals, multimedia, and other educational materials.
• Analyze training needs to develop new training programs or modify and improve existing programs.
• Prepare training budget for department or organization.

• Identify staff vacancies and recruit, interview and select applicants.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
• Serve as a link between management and employees by handling questions,
• Conduct exit interviews to identify reasons for employee termination.
• Develop, administer and evaluate applicant tests.
• Contract with vendors to provide employee services, such as foodservice, transportation, or relocation service.
• Provide office orientation for new employees.
• Setup and coordinate meetings and conferences.
• Create and modify documents using Microsoft Office.
• Support staff in assigned project based work.
• Perform other related duties as required.