IT Support:Provide first-line technical support to end-users on hardware and software-related issues.Respond to support tickets and resolve IT-related problems in a timely manner.Follow-up with clients to ensure that all issues/needs have been resolved/met.Install, configure and troubleshoot desktops, laptops, printers, and other peripherals.Software installations and updates for clients as required.Hardware Networking:Set up and configure routers, switches and other networking equipment.Install & maintain LAN/WAN infrastructure & ensure network connectivity.Diagnose and resolve hardware and network issues.Monitor network performance and ensure network security measures are in place.Systems Maintenance:Conduct routine database maintenance, such as backups, updates, and patch installations.Conduct regular backups and ensure data integrity is maintained.Update system software and firmware to the latest versions.Monitor server health and performance, proactively addressing issues.Documentation:Maintain accurate records of hardware inventory, network configurations, and IT support activities.Document troubleshooting procedures and solutions for future reference.Collaborate:Collaborate with other IT team members to resolve complex technical issues. Work closely with software developers and system administrators to ensure a cohesive IT environment.Software Deployment:Software deployment and software training at the client-side.Understand the client requirements and conveys to developers.Offer post-deployment support to end-users, assisting with any issues Or questions that arise after software installation.SQL Server Administration:Maintain a complex network of MS SQL Server databases, ranging from SQL Server 2005 to SQL Server 2019.Conduct daily, weekly, and monthly database maintenance tasks, including backups, indexing, and query optimization.
ERP Management:
Provide technical support and assistance to ERP system users. Troubleshoot and resolve ERP-related issues and inquiries. Assist in ERP system updates, configurations, and maintenance. Train end-users on ERP software functionalities. Document and maintain records of support requests and resolutions. Stay informed about ERP system updates and features. Contribute to user manuals and training materials. Collaborate with IT and ERP teams to escalate and resolve complex problems. 

Utilized "Workpuls" an employee monitoring and productivity tracking software, to oversee employee computer activities, gauge productivity levels, and compile detailed reports for management. Installation, configuration and maintenance of computers, workstations and other related equipment. Installation of MS Office 365, Outlook & creates email accounts of onboarding employees. Installation & configuration of routers, networking switches, access points, POEs, wireless adaptors & other networking equipment. Ensure network security and connectivity. Performed network monitoring and troubleshooting to maintain the company’s network. Set up user accounts, permissions and passwords. Recommended systems modifications to reduce user problems. Installed desktop software upgrades as needed.