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خلاصہ
I am Certified ServiceNow System Administrator and Developer, competent professional with around 2.8 years of Experience on ServiceNow Development and Administration. I am highly organized and proficient with ServiceNow Development.
ServiceNow Analyst with experience on implementing ITSM with end-to-end Service Catalog, Incident Management, Assets Management, Change Management, Scoped Applications, Knowledge Management, Release Management and Service Portal
In-depth knowledge of the technical implementation of Problem Management, Configuration Management, Reporting and Integrations.
Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large- scale Service Now implementations.
Experience in Installation and Configuration of different modules of Service-Now.
Hands-on Development experience in configuring of ServiceNow ITSM, Service catalog and Service portal module. Highly accomplished and focused Technical consultant with broad experience in providing solutions over ServiceNow Architecture and familiar with Other ITSM applications.
Experienced on creation of custom and scoped applications.
Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA)
and monitor an SLA workflow.
Create, monitor, modify, and publish service catalog workflows with approvals with Single Sign-On integration.
Expertise with creation and configuration of ServiceNow Applications, Modules, Business Rules, Client Scripts, UI
Policies, UI Actions, Work flow engine, notification engine.
Experience in designing, development, and implementation of ServiceNow Platform ITSM application.
پراجیکٹس
تجربہ
ServiceNow Developer
My Main Responsibilities:
Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company technical operations.
Worked with functional requirements within Service-Now.
Data sources to migrate the data from excel sheets to Service-Now through transform maps.
Creation of different Parent Categories, Categories, Sub categories, Catalog Items, Variables, Variable sets, and all other necessary things required for implementation.
Created Table, fields and Links, User Rights, Functional Rights, Roles and Profiles.
Reported Migration from Test server to Production Server.
Uploaded Assets.
Implemented Interaction on Incident problem & Change management modules.
Developed reports as per requirements from management.
Involved in redesigning the workflows using Service-Now workflow editor.
Creating the UI pages to use them in catalog items using the UI Scripts.
Configured LDAP Server and LDAP Listener for updating the user and group table record.
Involved in LDAP integration with Service-Now for obtaining users and groups.
Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
Jr.ServiceNow Developer
My Main Responsibilities are:
Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company technical operations.
Worked with functional requirements within Service-Now.
Data sources to migrate the data from excel sheets to Service-Now through transform maps.
Creation of different Parent Categories, Categories, Sub categories, Catalog Items, Variables, Variable sets, and all other necessary things required for implementation.
Created Table, fields and Links, User Rights, Functional Rights, Roles and Profiles.
Reported Migration from Test server to Production Server.
Uploaded Assets.
Implemented Interaction on Incident problem & Change management modules.
Developed reports as per requirements from management.
Involved in redesigning the workflows using Service-Now workflow editor.
Creating the UI pages to use them in catalog items using the UI Scripts.
Configured LDAP Server and LDAP Listener for updating the user and group table record.
Involved in LDAP integration with Service-Now for obtaining users and groups.
Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
