Provide and coordinate all types of billing and collecting receivable service procedures to International, National, Corporate, Profit-making, and Correspondent Financial Organizations.
Perform research and come up with solutions to the problems faced by the clients.
Deal with all sorts of inward and outward documentary collections. Negotiate with customers for a win-win situation.
Making various reports for internal and external customers and for the management to review and better understand the customers.
Weekly or monthly meetings with management to update the current situation and takeadvice if needed for critical customers.
Manage customer calls between large dollar balances versus accounts with significantly aged receivables Develop positive working relationships with customer contacts and account executives and use escalation points as needed.
Credit analysis to minimize risk to the company to help facilitate payments and determine when to forward accounts to collection agencies (bad debt write-offs).
Use proper communication with Sales Executive and the customer to ensure there are no misunderstandings.
Entice all customers to move to some sort of electronic billing (EDI, E-invoicing, etc.) to reduce costs and prevent lost invoices Receiving payments from customers on ACH / Wire transferred and/or check payments..