Developed and implemented comprehensive quality control policies to ensure the consistent delivery of high-quality products and services.Led internal and external audits, ensuring compliance with QMS standards, industry regulations, and customer requirements.Supervised the testing and inspection processes, ensuring timely identification and resolution of product non-conformities.Conducted root cause analysis (RCA) for recurring quality issues and implemented corrective and preventive actions (CAPA).Managed customer complaints, ensuring effective communication and resolution to maintain strong client relationships.Designed and executed training programs for team members to ensure awareness and compliance with quality standards.Collaborated with cross-functional teams, including production, R&D, and supply chain, to drive quality improvement initiatives.Monitored and analyzed key performance indicators (KPIs) related to quality metrics, presenting findings to senior management for strategic decisions.Ensured compliance with environmental, health, and safety standards as part of broader organizational responsibilities.Played a pivotal role in the continuous improvement of manufacturing processes, reducing waste and enhancing efficiency through Lean principles