· Manage and oversee all operational aspects including customer care, human resources, administration and sales.
· Bring out the best of branch personnel by providing training, Coaching, development and motivation.
· Implement innovative strategies to improve productivity and sales.
· Maintain a keen understanding of training trends, developments and best practices
· Monitor employee performance and response to training
· Quality Assurance of All Customer Care Touch points. (Physical & electronic)
· To maintaining health and preventing disease, especially through cleanliness, Work with other managers to plan and direct the work of the organization, Help set policies,
· Deal with the complaints and suggestions according to set policies and ensure business retention.
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