Administrative proceduresOversee and implement administrative proceduresSupportProvide support to employees, clients, and other stakeholdersCommunicationAnswer phone calls and manage correspondenceSchedulingSchedule meetings, appointments, and eventsRecordsManage employee records, company documents, and databasesReportsCreate reports on expenses, budgets, and other topicsPoliciesReview and update office policiesTravelArrange travel and accommodations for company executivesSuppliesManage and reorder office suppliesBookkeepingAssist with budgeting and payroll administrationPoint of contactBe the first point of contact for employees and external stakeholdersProblem-solvingHandle queries and problem-solve issues

Receptionists are the first point of contact for patients, so they must create a positive impression and provide excellent customer service.They should be polite, attentive, and able to understand and answer patients' questions.Appointment schedulingReceptionists manage the appointment calendar, schedule appointments and follow-ups, and communicate appointment details to patients.ConfidentialityReceptionists handle sensitive patient information, such as health history and personal details, with the utmost care.Administrative tasksReceptionists perform a variety of administrative tasks, such as filing medical records, processing payments, and maintaining the office schedule.CommunicationReceptionists use written communication skills to send emails and letters, and listening skills to understand patients and colleagues.MultitaskingReceptionists must be able to multitask to complete all their tasks efficiently.Patient careReceptionists can help reduce patient anxiety by greeting patients warmly, answering their questions, and directing them to the right services.

Medical office assistants (MOAs) have many responsibilities, includingPatient interactionGreeting patients, registering them, and addressing their concernsSchedulingScheduling appointments, including follow-ups, and managing patient referralsAdministrative tasksCompleting medical records, data entry, billing, and insurance formsCommunicationCommunicating with patients, medical staff, and insurance companiesFinancial tasksReceiving payments, recording them in patient records, and issuing receiptsRecord keepingPreparing and maintaining electronic and paper health recordsOffice managementKeeping the office organized, maintaining supplies, and ordering new materialsComputer skillsBeing proficient in computer applications and software commonly used in medical officesMedical knowledgeHaving knowledge of medical terminology and understanding of medical proceduresConfidentialityHandling confidential information with discretion and professionalismMultitaskingWorking efficiently in a fast-paced healthcare environment

Client relationships Supervising the client development officer (CDO) to ensure quality financial services and good client relationships Training Providing on-the-job training, coaching, and mentoring to the CDO Reporting Ensuring timely submission of daily, weekly, and monthly reports Compliance Ensuring compliance with company policies and procedures Staffing Reviewing and managing staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable Customer service Overseeing banking services, especially customer service, to ensure excellence Branch operations Managing branch operations when manager is absent Branch performance Assisting in developing and implementing strategies to improve branch performance Branch security Ensuring the security and safety of the branch and its employees Branch maintenance Organizing branch upgrades, repairs, and services to equipment when required Community outreach Ensuring community outreach, with a focus on women's groups and small businesses An assistant branch manager should have a bachelor's degree or above in maths, business, or related field, or equivalent working experience. They should also have excellent customer service skills, attention to detail, leadership skills, and strong report writing skills.

Community engagementSocial mobilizers engage with community members to promote awareness of project goals, motivate participation, and identify community needs. They may also organize training sessions to educate the community on health, nutrition, and other topics. Relationship buildingSocial mobilizers build relationships with community leaders, local authorities, and other stakeholders to secure their support for project implementation. Monitoring and evaluationSocial mobilizers monitor project progress, collect data, and provide reports on community engagement, challenges, and successes. They may also assess the impact of social mobilization interventions. Child safeguardingSocial mobilizers may monitor the wellbeing of children and report child abuse cases in accordance with child protection policy. ReportingSocial mobilizers may draft regular reports on activities and maintain updated records. LiaisonSocial mobilizers may liaise with relevant partners and organize meetings. SurveysSocial mobilizers may assist with door-to-door surveys to identify community needs and priorities. IEC material distributionSocial mobilizers may facilitate the distribution of IEC material among communities.

Data Entry & Data collection for the whole departments