 Leading a team of 7 BDAs covering the territory of Karachi.
 Vendor Acquisition – Identify new customers and leads in order to mature business opportunities.
 Actively and successfully managing the sales process: lead generation, asking questions, solutions pitch, negotiation, deal closing and deal handover to the Account management & Ops Team.
 Effectively interacting with other internal departments, such as the Marketing & OPS Team, including but not limited to successfully handing over new contracts to ensure the team is fully briefed in all aspects about the customer’s requirements.
 Identifying prospects and developing sales strategies to secure new business – these includes target campaign strategy development, cold calling, scoping calls, competitive analysis, coordination of presentations and proposals, and related follow-up activities.
 Help identifying the target vendors and assist Business Development Associates to initiate contact with the Vendors.
 Support in the development and optimization of sales strategies.

 Business Acquisition – Identify new customers and leads in order to mature business opportunities.
 Actively and successfully managing the sales process: lead generation, asking questions, solutions pitch, and negotiation and signing new companies for their corporate ordering needs.
 Effectively interacting with other internal departments, such as the Marketing, OPS and Content including but not limited to successfully handing over new contracts to ensure the team is fully briefed in all aspects about the customer’s requirements.
 Identifying prospects and developing sales strategies to secure new business – these includes target campaign strategy development, cold calling, scoping calls, competitive analysis, coordination of presentations and proposals, and related follow-up activities.
 Bi-Monthly Invoicing for all these companies ordering through foodpanda.
 Establish an on-going partnerships with Corporates and make them and their employees order through foodpanda.

 Vendor Acquisition – Identify new customers and leads in order to mature business opportunities.
 Lead generation, asking questions, solutions pitch, negotiation, deal closing and deal handover to the Account management & Ops Team.
 Effectively interacting with other internal departments, such as the Automation, Content & OPS Team.
 Responsible for the Partnership Agreement between Restaurant and foodpanda.
 Responsible for achieving assigned numbers of Restaurant Partnerships to increase overall GMV.

Manages existing accounts base of assigned territory of Corporate & Key Accounts along with new Customer Acquisition
• Develops relationship with existing clients to encourage the use of all TCS products/services
• Partners with other departments like Operations, CS, DP and Accounts to resolve customers queries and complaints
• Networks with other business people; establishes a support group
• Ensures continuous follow-up with customer for payment collection .
• Prepares sales and recovery plans.
• Performs overall recoveries of the assigned territory
• Provides assistance & support to customers for their recovery/sales related issues
• Assists in developing and maximizing sales in the territory
• Follow-ups daily with clients through personal visit or telephone calls to resolve any dispute
• Rate revision exercise on existing customers
• Reconciles invoices with invoices register to ensure correct billing
• Sends invoices along with support for key customers
• Assists in achieving company’s sales & recovery targets
• Strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
• Conduct extensive market research prior to making new sales calls
• Analyze the economic conditions, surrounding business activities such as industry trends and competition

Handling all complaints & queries, from all over Pakistan Coordination with various support functions to resolves issues over the systems/phone.
 Conducted various Marketing Surveys of Brand Jazz, Jazba, Indigo and Infinity. Evaluate the feedback of the customer and prepare Core Feedback and Initiative report of Customers.
 Provide online solution to customer problems and take prompt assistance from all available online info.
 Follow the defined standards for communication and courtesy in order to maintain company’s image.
 Making calls to existing or non-existing customers of Mobilink for the achievement of Sales, MNP, VAS and Other Services which can generate revenue to the Company.
 Prepare and present different presentations as assigned in the department.
 Monitor and evaluate the Random Calls of Agents for the Quality check.
 Resolving all complaints of GPRS & its activation issues from all over Pakistan.
 Coordination with NCU, SMT and Operations team regarding issues.
 Modification of Value added services as per customer request or complaints.
 Handling of GSM CRM (SIEBEL, HLS, HLR and Efront) backend operations.
 Interacted with customers to build productive relationships, locate resources for problem resolution and design best-option solutions.
 Strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
 Managed a high-volume workload within the deadline-driven environment.
 Resolved an average of 400 inquiries in a week and met performance benchmarks in all areas (speed, accuracy, volume, and customer satisfaction).