Performing Administrative & Technical Support including System,Software & Network across the group comprising of 3 Polyclinic’s,2 Hospital’s,Administration Building,Warehouse,Physiotherapy Centers
Implemented Service Desk,Incident,Problem,Change & Disaster Recovery processes based on ITIL best-practices

HOSPITAL INFORMATION SYSTEM (HIS) SUPPORT
•HIS is in-house developed by Salamat Hospital and based on client server architecture PowerBuilder 11.5 as front-end tool and Oracle 11g as back-end
•Coordinate with development team for incorporating user requirements & Collect feedback on monthly basis
•Registration & Transferring employees' attendance from Bio-metric machine to HIS software
•Provide software modules training,create,del,manage permissions for new & existing users in HIS,according to their job role
•Provide support for the following modules in HIS;
Out Patient Department
In Patient Department
Clinical Services
Drugs Prescription
Internal & External Pharmacy
Laboratory & Radiology
Medical Record, Sick Leave
Scheduling & Appointments
Store Material Requests
Findings & Diagnosis
Finance & Audit
Insurance & Approval
Human Resource
Accounts & Payroll

SERVER & NETWORK ADMINISTRATION
•Standard system administration duties including Windows Server installations,config & Maintaining
•Patch management through WSUS,Windows problem determination & resolution,log analysis,etc
•Managing DC & AD,for setting up new domain user accounts,user profiles,group policies,App installations,user access rights management,fileserver sharing rights & passwords etc
•Take scheduled backups for Oracle & MySQL Data Base server dump files & fileserver
•Manage DHCP server,IP lease management & expiry
•Creating Different Scope of IP for Different VLANS
•Config & management of Switches,Routers & LAN equipment's,firewall ASDM & TMG,Anti-Virus
•VMware ESXi5.5 & CITRIX XenServer6.2,Create & managing VMs
•Config & management of AVAYA IP Office, SiP,NVR,DVR,CCTV

• Assist in performing system diagnosis, repair and updates to ensure data integrity and reliability of automated tasks
• Maintain network of servers and workstations to collect, store, retrieve information
• Diagnose and resolve problems with network based equipment such as printers, copiers, fax machines and network
• Provide help-desk and on-site technical support of hardware and software
• Escalation of any issue to 3rd line support staff (including vendors)
• Help in ensuring the anti-virus software and support dock is always up to date and share necessary information with users regarding potential risks
• Ensure routine backups are performed regularly
• Managing the user rights, accounts, policies, and network resources.
• Prepare audit plans and obtain approval from Executive Director, organize audit schedules, initiate exercise, and perform audit activities to evaluate the organization's policies and procedures of defined areas.
• Complete LAN/WAN Management, Deployment and troubleshooting operation and support of IT equipment and remote management.
• Responsible for development of IT Department, IT strategy and Controls
• IT Asset management
• Develop and conduct various training and instruction for system users on operating systems, relational databases and other applications; assist users in maximizing use of networks and computing systems.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Installing, configuring, manage & maintain Domain, Active Directory, File Server, Print Server and VPN Server
• Configuring Outlook on Office 365, E-mail backups
• Installing, configuring, manage & maintain (Switch, Wireless AP, DSL Modem, Network Print Server/ Scanner, Zebra TLP 2844, Epson TM-t20, Symbol Barcode Reader, Bixolon Thermal Printer, Kiosk Machine, Donatello – Digital Signage Solution, Access Passport Scanners, Cross Match Finger Print Scanner)
• Tracking & maintaining inventory levels in the stores for all items required, thereby ensuring optimum use of inventory; spearheading the computerized control of incoming / outgoing materials.
• Identifying new potential vendors for strategic sourcing, ensuring that equipment/ material received are in accordance with the quantity & quality requirements.
• Identifying and negotiating with vendors for procuring for various IT equipment’s, Stationary items at reasonable price by floating the enquiries and developing vendors for better price, quality, delivery & increased volumes and identifying alternate vendors.
• Develop and maintain good relations with existing and potential vendor partners for long-term partnerships
• Monitoring quality of procured material through regular meetings and interacting with suppliers for timely supply & services at competitive cost.
• Managed records of all service vendors for various projects.
• Work with Vendors, and staff to produce Network designs. This involves detailing Network requirements and Equipment to implement different designs, producing network design documents such as drawings and recommendations for a particular approach, and the presentation of same to technical staff and management.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

• Manage ISA, Domain 2003 & 2008 window servers, outlook and network security in windows and Linux based systems
• Cisco Routers 2921, Switches 2960
• Hyper-V Microsoft Windows Server 2008 R2 Sp1 (64-bit)
• Install work stations, connect and set up hardware and load all required software
• Maintain complete security for web and data access for operating systems
• Provide technical support to individuals
• Troubleshoot issues related to (hardware, software and network operating system)
• Maintain Inventory of technology hardware, software resources and coordinate with Manager IT
• Ensure complete backups of all work being done on daily basis by all departments and ensure its security and availability when required.
• Control Internet access to only official equipment, no personal equipment or mobiles should have access to the office Networks.
• Identify and prepare hardware for disposal when appropriate. Ensure hardware is and secured before disposal
• Resolving all incidents and requests relating to desktop and laptops
• To Administrate & maintain LAN comprising 400 Nodes
• Installation of hardware (such as PCs, printers, scanners etc) and company accepted software
• Troubleshoot and resolve problems within agreed service levels and quality measures
• Escalation of any issue to 3rd line support staff (including vendors)
• Remote support to end user where applicable
• Configuration of Desktop and Laptop and connectivity to network (LAN)
• Build and configure user’s profiles according to standards set
• Pro-actively monitor the Incident and request management queues and update as per the process defined

During the internship I gained exposure to the modules present in management information system known as Hospital Management Information System which includes Clinical, Administrative, and Financials.

During the internship I gained exposure to Inventory, Personnel, Payroll, Production Planning Control, Web & Graphics, Networking, Database Administration and Hardware.

• Setting up new users' accounts and profiles and dealing with password issues
• Configuration of Desktop and Laptop and connectivity to network (LAN)
• Configuring Outlook
• Installation of Software packages.
• Installation & configuration (Switch, Wireless AP, DSL Modem, Network Print Server/ Scanner).
• Maintain data backups, E-mail backups.
• Troubleshooting, resolving network connectivity, operating system and software related problems.
• Conducting electric safety checks on computer equipment.
• Training end users
• Compose Membership cards for different sports, events, tours etc.
• Maintain records of members in Excel file
• Data Entry in an accurate and efficient manner
• Compare entered data with the source documents
• Process forms as directed
• Scanned documents and processed various forms