Collaborate with internal customers to identify business needs and provide solutions using the Tango tool, while serving as a subject matter expert and providing technical support to users.
Gather and analyze business requirements, prepare functional specifications, and provide technical expertise to support the design, development, and implementation of custom solutions.
Conduct testing and troubleshooting to ensure that the solutions meet the business requirements and adhere to established quality standards.
Provide training and support to end-users to ensure effective use of the Tango tool and related solutions. Monitor and analyze system performance and provide recommendations for improvements.
Maintain accurate documentation of system changes, customizations, and configurations. Collaborate with cross-functional teams to identify and resolve technical issues and optimize system performance.
Participate in project planning, execution, and post-implementation activities. Stay up-to-date with emerging trends and technologies in the industry and provide guidance for improvement.

As a Consultant Creative, focused on empowering agency to make informed decisions while outsourcing projects. Provided a comprehensive analysis of the actual production costs involved by identifying necessary platforms and requirements, and establishing realistic delivery goals.
Enable agencies to make better and more calculated decisions. Through this approach, agencies are better equipped to manage the outsourcing process and achieve successful outcomes.
Provided valuable insights and guidance to ensure that the outsourcing process is efficient and cost-effective while maintaining high standards of quality.
Collaborated with both internal and external clients to understand their technical needs and develop customized solutions to meet those needs. Maintain records of technical data, projects, and solutions for future reference.
Developed and delivered presentations to clients to clearly communicate technical solutions and recommendations.
Conducted thorough research to stay up-to-date on the latest trends and technologies in the industry; analyzed technical data and provide insights and recommendations to clients based on findings.
Worked closely with cross-functional teams to ensure the successful implementation of technical solutions. Troubleshoot technical issues and provide effective solutions to minimize downtime and disruption.

Strategically positioned as Team lead for all the deployment and technical for the major clients including Samba Bank Limited, Saudi Arabia and Saudi Xero.