PROFESSIONAL SUMMERY
Client Account Handler with proven performance for catering client’s queries & issue in a timely manner. I am people person seeking opportunities to meet new people for diversity, innovations and ideas. A positive community development through my knowledge and skills for the people around me and organization I am in is my instinct value.
Leading Head office of Pine Top Hotels based at Rawalpindi. Head office plays significant role for hotel branches Booking & Reservations, Hiring and Training, Business Development activities (Channel Manager) and Monitoring and Evaluation.
Duties and Responsibilities:
Managing day to day booking and reservations through calls, emails, WhatsApp , website and third party portals and redirecting to relevant chain of hotel
Establish healthy and quality meet ups with Corporate Clients for tour arrangements, cost, venue and quality ambiance
Meets up with Hospitality Groups for potential collaborations and event organizations across all chains and provided with them required details and information
Communicating upcoming package and promotions to prospective clients. Devising tour plans per needs of Corporate and other Tour Operators with respect to their budget and event requirements
Overseeing hotel social media channel activities carried through different channels
Registration of hotels with third party booking portals and singing MOU between parties for prospective mutual business
Hiring and placement of required staff members with respect to head office needs
Overseeing all hotel chains daily sales, booking trackers and proposed pricing per availability and occupancy level of relevant hotel branch.
Managing and monitoring team members and helping them for development and training opportunities