Being the Flutter CSR my duties are the following Respond promptly to customer inquiries via phone, email, chat, or social media channels, demonstrating professionalism, empathy, and patience at all times.Provide accurate and relevant information to customers regarding product features, pricing, availability, order status, shipping, and other inquiries, ensuring clarity and comprehension.Assist customers in troubleshooting technical issues, navigating the website, and accessing resources or support materials, utilizing problem-solving skills and product knowledge.Resolve customer complaints, concerns, and escalations in a timely and effective manner, striving to achieve a satisfactory resolution and maintain customer loyalty and satisfaction.Process orders, returns, refunds, and exchanges according to company policies and procedures, accurately documenting transactions and updating customer records as needed.Collaborate with internal teams, including sales, marketing, and operations, to address customer issues, coordinate solutions, and improve processes for delivering exceptional service.Stay informed about product updates, promotions, and company policies to effectively communicate relevant information to customers and ensure compliance with guidelines.Maintain a positive and professional demeanor in all interactions with customers, colleagues, and third-party vendors, fostering a supportive and respectful work environment.Adhere to established service level agreements (SLAs) and performance metrics, consistently meeting or exceeding targets for response times, resolution rates, customer satisfaction scores, and other key performance indicators.Continuously seek opportunities for personal and professional development, participating in training programs, workshops, and skill-building activities to enhance knowledge, skills, and effectiveness in the role.

As a Flutter customer service representative, I have the following duties 1. Respond promptly to customer inquiries via phone, email, chat, or social media channels, demonstrating professionalism, empathy, and patience at all times.2. Provide accurate and relevant information to customers regarding product features, pricing, availability, order status, shipping, and other inquiries, ensuring clarity and comprehension.3. Assist customers in troubleshooting technical issues, navigating the website, and accessing resources or support materials, utilizing problem-solving skills and product knowledge.4. Resolve customer complaints, concerns, and escalations in a timely and effective manner, striving to achieve a satisfactory resolution and maintain customer loyalty and satisfaction.5. Process orders, returns, refunds, and exchanges according to company policies and procedures, accurately documenting transactions and updating customer records as needed.6. Continuously seek opportunities for personal and professional development, participating in training programs, workshops, and skill-building activities to enhance knowledge, skills, and effectiveness in the role.

At PTCL, I closly worked with the professional engineers and managers who were there to optimize the working and maintaining the products and system there.

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