Managing incoming and outgoing calls for the e-commerce account
Ensuring that the each and every customer queries are answered through eBay and Amazon encrypted communication channels through mails, chat etc.,.
Managing eBay and Amazon accounts operations, account maintenance, health and top rating seller badge at all times
Generate sales leads through communications, closing sales with the clients over the inbound, outbound calls
Build up trustworthy and sustainable relations with the customers through satisfactory communications
Provide the accurate information regarding the customer queries
Listen to cusotmer complaints and ensure them to resolve the issues accordingly and in a satisfactory manners
Removing customer negative reviews on prompt basis to ensure that digital stores look impressive as always
Ensured as always that the bad reviews are removed through eBay and Amazon in order to safe the each and every penny of the company
Making sure as always that the each and every customers are satisfied with the services and products whenever the problem occurred 
Overseeing operations of each digital accounts on eBay and Amazon to ensure that every customers got the satisfactory solution for their issues
Ensuring as always to defend the cases, disputes with eBay and Amazon as well as with the customers payment institutions, submitting arguments on times, following up with cases, and disputes, fight till to win and close them in company favors
Take extra millage to engage the customers
Follow communications procedure, guidelines and policies
Coordinate and work closely with the sales team to generate leads, keyword research search and product analysis for products

Ensuring incoming staff complies with company policy
Training staff to follow restaurant procedures
Maintaining safety and food quality standards
Keeping customers happy and handling complaints
Organizing schedules
Keeping track of employees’ hours
Recording payroll data
Ordering food, linens, gloves and other supplies while staying within budget limitations
Supervising daily shift operations
Ensuring all end of day cash outs are correctly completed
Coordinating daily front- and back-of-house restaurant operations
Controlling operational costs and identifying ways to cut waste
Appraising staff performance
Interviewing/recruiting new employees
Interacting with guests to get feedback on product quality and service levels


 

Ensure staff is working together as a team.
Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met.
Respond to and try to fulfill any special banquet event arrangements.
Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Develop and maintain positive working relationships with others, and support team to reach common goals. 
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.