Profile:
Experienced Operation Manager with a demonstrated history of
working in the Courier and Logistic Industry. Skilled in
Communication, Management, Leadership. Strong Operations
Professional.
OBJECTIVE:
Seeking a career with a career oriented and civic organization that
can provide me the platform for becoming a well- recognized
professional and ultimately attaining prestige and pride for the
organization and for myself as well.
Major Responsibilities:
Handling of All Import & Export related Inquires
Email Writing and Correspondance with Foreign Agents
Calculation of Rates in Foreign Currency
Working and Preparation of Rates Comparison
Quote to Clients in Foreign Currencies
Feedback, Negotiation and Follow-up on Quotes
Managing all Pricing Work in the Software
Close Co-odination with Clients and Operation Department
Securing Shipment as per the Monthly Target
Major Responsibilities:
Process and SOP Development
Route and territory Management
Field Team Alignment and Handling
Managing daily routes/schedules of shipments and deliveries
Provide clear vision, direction and SOPs among field & In house staff to handle operation in a better way and customer satisfaction.
Conduct weekly coordination meetings with chief and core operation players and ensure effective communications and working relationship with sales and support department
Responsible to report any deviation in system & procedure during shift activities.
Monitoring of Operational and balancing Reports
6.5-Years working experience at TCS (Pvt) LTD
Short History:
2-Years working experience as an Incharge COD Operation LHEWEST
1.5-Years working experience as an Asst. Operation Manager (Express Operations)
1-Years working experience as an Incharge De-Briefing & Pending Desk of all 3 Segments (Express, COD & BD) LHE-WEST (TNB)
2-Year Working Experience as an Incharge De-Briefing LHE-WEST (PECO)
Started as a De-Briefer in De-Briefing Department OPS LHE-WEST
Duties & Responsibilities:
Responsible for COD OPS Team handling & Route Management.
Responsible for whole team’s (Field Force) working & activities.
Cod Field Force Training & Counseling.
All COD related reports DSR & Other Balancing reports Like De-Man, Missing & Phase 2 etc.
Unbanked & other Cash related reports.
TCD Deliveries & update on TCD Portal.
COD related Queries (Complaints).
Communication (E-Mails).
Working on Balancing & Monitoring of Daily Closing Reports.
Responsible for COD De-Briefing & Pending Desk working also.
Duties & Responsibilities:
Responsible for all cash related transactions, receipt & payment on behalf of the organization
Responsible for all bank transaction, prepare reconciliation statement to reconcile cash balance with the bank
Prepare Debtor ledger account on an accounting software and make an aging report
Prepare creditors ledger to make them payments accordingly and report to the Manager Finance