• Act as the primary front-desk contact at the Express Center, assisting customers with booking shipments based on their specific needs.
• Handle packaging, cash collection, and shipment processing while strictly following company SOPs.
• Support administrative tasks by managing stationary inventory, fulfilling requisitions from various branches, and
dispatching supplies as needed.
• Track and maintain stock levels of stationery and supplies, ensuring accurate records and timely dispatch.
• Compile daily sales reports to evaluate team performance, analyze target achievement and identify service wise activities.
• Initiate cold calls for sales team members with zero daily activity to support target achievement.
• Generate and maintain MIS reports to monitor compliance with company policies, including dress code and service
quality.
• Conduct visits to other express centers to check SOP compliance and team presentation, reporting observations directly to the branch manager.
• Perform professional communication via email and create excel-based flash reports for distribution in internal groups.
• Prepare daily sales reports, track sales team performance against targets, and identify service wise performance gaps.
• Greet and assist customers in a friendly and professional manner. Answer customer queries and provide accurate product information
• Promote sales and special offers to increase customer engagement. Working towards achieving sales targets and KPI’s

• Provide administrative support to the Visa Office. Reporting to the Visa & Immigration Compliance Manager.
• Responsible for the day-to-day administration of visa compliance. Undertaking the duties of a sub-collector of public
money. Prepare correspondence to clients and stakeholders.
• Responsible for conducting thorough document checking according to checklist requirement for various types of visa application. Responsible for verifying the authenticity and completeness of submitted documents to meet visa application standards.
• Assess applications for migration and or temporary entry to Italy in accordance with Italy immigration law and policy.
• Effectively manage own and team’s caseloads under time pressures and within resource constraints.
• Resolve queries related to visa application and document requirements effectively. Provide exceptional customer service by addressing inquiries and concerns promptly and professionally

• Worked in Operation Departments, also in different Departments, which is (HR).
• Participated in Operations tasks Team Leading, De-Briefing, Sorting, Employees Management.
• Participated in HR tasks including Recruitment process, Talent acquisition, Planning development, Payroll development,
• Medical claims/insurance, Final settlement, Transfer/Termination Letters, Sessions & Outlook emailing.
• Developed, organized, stored and analyzed data.