Devops 

Examine cloud apps, hardware, and software on a regular basis.
Create and manage cloud-based systems.
Monitor the company’s cloud privacy in collaboration with IT security.
Respond to technical difficulties in a timely and competent manner.
Assist with infrastructure migration strategies, such as mass application transfers to the cloud. inlcuding windows and linux based application i.e php, laravel, .net, .net core etc
Identify the best cloud architecture options to help the firm accomplish its strategic goals.
Translating project-specific requirements into a cloud structure that meets those requirements, as well as.

Coordinate all aspects of Windows or UNIX/Linux systems in operations, engineering, analysis, and test environments.
Develop and maintain team hardware and software resources within mission objectives for routine and non-routine operations.
Email Services Zimbra,
Forti and baracuda WAF, Management and Rules optimization.
VMWARE ESXI, Vcenter , Huawei Fusion Sphere Huawei Cloud management and administration .
SSL Deployment IIS, nginx,
Management of Servers patches

• Provided first-level technical support to end-users of AMI/AMR software and applications including installation, usage and appropriate service level to warranty.
• Supervising 24/7 AMI CELL, VTS and EMS support activities.
• Maintain updated knowledge of company products and services to better provide customer support and service solutions.
• Ensuring customer satisfaction level by efficient and accurate communication, timely identification of service delivery, short-falls and implementation of timely corrective actions.
• Acting as the first point of contact for all IT & technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
• Established patterns to reoccurring issues and provides input to development teams.

• Provided first-level technical support to end-users of AMI/AMR software and applications including installation, usage and appropriate service level to warranty.
• Supervising 24/7 AMI CELL, VTS and EMS support activities.
• Maintain updated knowledge of company products and services to better provide customer support and service solutions.
• Ensuring customer satisfaction level by efficient and accurate communication, timely identification of service delivery, short-falls and implementation of timely corrective actions.
• Acting as the first point of contact for all IT & technical queries.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
• Established patterns to reoccurring issues and provides input to development teams.

• Configure and test the tracking device before installation.
• Test the communication and working of installed device.
• Define the vehicle zones after the installation of unit.
• Track the vehicles and provide the services to the client through VTS desktop applications and Telephonic System.
• Received client complaints & resolve them accordingly.
• Trace the fault if tracking device not worked properly.
• Generate the invoices to the customers.
• Prepare the prerequisite reports to keep track all the record.
• Supervising NOC activities such as Installation, configuration and management.
• Install and configure new equipment based upon requirements.
• Diagnose the Network problems and fix it.
• Monitoring tasks progress and tracks problem resolution.
• Software and customer services training for both Company employees and
Corporate clients.
• Coordinating with TELCOs and ISPs to resolve service issues.
• Coordinate training for the end users when necessary.
• Provide support to the users in different Branches in Pakistan.
• Provides network support to end-users.

• Provided first-level technical support to end-users on AMI-AMR software and applications including installation basic usage and appropriate service level to warranty.
• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
• Established patterns to reoccurring issues and provides input to development teams.
• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
• Assist team members and provide support and solutions to customer queries to meet company objectives.
• Maintain updated knowledge of company products and services to better provide customer support and service solutions.
• Supervising 24/7 AMI CELL, meter, VTS and EMS support activities.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the company’s needs.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Involved in the rollout of software updates and patches.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Provide secondary support for LAN administration.
• Investigate specialist and complex it and application support issues.
• Communicating with third party technical specialists.
• Maintaining a wide range of computer hardware and software programs.
• Configuring and managing backup & restore procedures.
• Identifying & reporting on the budgetary implications of IT projects and upgrades.
• Responsible for allocating work to junior staff and induction training for new staff.
• Deploying new hardware, server backups & evaluating new software & security risks.
• Managing network operations in close coordination with R&D.
• Managing installation and configuration of AMI, EMS and VTMS software.
• Providing maintenance and backup activities of AMI databases.
• Providing support and troubleshoot activities regarding AMI.