Overseeing employees.
Ensuring accurate workflow on the floor.
Managing line personnel performance by establishing expectations, holding employees accountable, coaching for success and executing action plans.
Helping employees understand their responsibilities and facilitate their transition.
Ensuring customers and guests receive high-quality service.
Maintaining a professional and senior presence on the floor at all times.
Reporting about the team's performance and sharing concerns regarding issues to the senior management.

Performing PA/Secretarial duties for the GM when required.
Welcoming visitors greeting them, in person or on the telephone.
Answering, screening & forwarding calls.
Dealing with customer complaints or issues.
Maintain a clean and organized office environment.
Facilitating communication within the company.
Follow office workflow procedures to ensure maximum efficiency.
Performing administrative support tasks such as proof-reading documents, monitoring employees' attendance (clocking in & out), their leaves etc.
Sorting & distributing mails.
Arranging couriers.
Record keeping, & data entry.

Supervising students during recess and lunch breaks.
Providing assistance to children where required and ensuring a child safety environment.

Key holding and managerial duties such as opening and closing the store, managing escalated complaints
Supervise and coordinate sales staff and cashiers
Authorize payments and the return of merchandise
Resolve issues such as customer requests, complaints.
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness.

Catering inbound calls and chats via Daktela & Tawk.to
Updating the clients’ records in KPI CRM and ZOHO CRM.
Data entry
Supervising the assigned team.
Resolving customer queries, complaints etc.
Scheduling surveys, meetings as per the requirement.
Google docs, Google calendar & sheets
Recruiting, organizing, training and managing staff

Responsible for opening and closing procedures of the store.
Cash register
Supervision of the staff in absence of the manager.
Scheduling
Answering queries via phone and electronic mail.
Advising customers on use and care of merchandise, and providing advice concerning specialized products or services
Assisting in display of merchandise

Greet people coming into the clinic.
Provide general information in person and by phone.
Schedule appointments.
Data entry.
File maintenance.
Receive and record payments.
Answer telephones and record and relay messages.
Maintaining the office area.

First point of contact in the department.
Helping in displaying merchandise and stocking.
Cashier

Planning, creating & delivering innovative lesson plans.
Devising and formulating new curriculum materials.
Acting as a role model for students by maintaining the best of professional attitude.
Participating in regular in-service training as a part of continuing professional growth.

Greeting visitors in person or via telephone.
Facilitate communication within the institute.
Record keeping, data entry.
Assisting in arranging PTMs and staff meetings.
Assisting with admission related tasks and maintaining the office area.