خلاصہ

More than 20 years’ successful experiences in the field of Accounting & Finance ,administration ,Sales ,Customer Service, Call Center Support & Retention with recognize strengths in Problem solving & trouble shooting customer’s issues, and planning/implementing proactive procedures and systems to alleviate problems at first place.
Possess solid Computer skills excellent working Knowledge Windows, Siebel 7.8, MINSAT, Blackberry Portals, CHRISS Express, ePoint, Knowledge of HLS (Motorola)/HLR (Nokia Siemens Network), MS Office.
Ability to train, motivates, and supervises Customer Service Employees. A team player, acknowledge as “Total Quality Customer Service Professional”
Develop plan, conduct Audits and variance analysis, for new sale activation to be accurate.
People management and support in terms of employee performance /
documentation / conflict management

پراجیکٹس

Cordaid Housing scheme

تجربہ

کمپنی کا لوگو
SENIOR MANAGER SALES AND MARKETING
JDM TEXTILE MILLS
اگست ۲۰۱۸ - موجودہ | Kohat, Pakistan

Key Responsibilities are as below.
1. Making of Daily Production reports of Yarn.
2. Cotton Issuance Report for the Costing department.
3. Contracts Report for the Directors.
4. Keeping all the tracks of Contracts and directly in coordination with the buyers/brokers.
5. Sales & Daily dispatch reports, coordination with the brokers, transporters.
6. Keeping records of daily receipts/amounts from parties.
7. Daily coordination with the Banks regarding the amount received.
8. Making sales invoice and keeping record of Sales Tax.
9. Keeping track of LC’s and coordination with the banks in this regard.
10. Coordination with the Banks regarding Pledge of Cotton & Yarn.
11. Responsible for all the inventory of Yarn & Cotton in ware houses
12. Stock Taking of Yarn on monthly basis.
13. Keeping close contacts in the market with different buyers & brokers.
14. Making of new contracts with different parties regarding selling of Yarn.

کمپنی کا لوگو
SALES OPERATIONS MANAGER
ZAMBEEL STORE
نومبر ۲۰۱۷ - جولائی ۲۰۱۸ | Islamabad, Pakistan

Looking after sales of all 5 online Sales Channels operating under Zambeel Stores i.e. (Zambeel , Margalla , Intikhab , Level Seller & Lahore accessories).
Making sure Advertisement is running on all platforms.
Looking after QA & Confirmation Team , making sure all orders are processed and ready for despatch.
Coordination with Despatch department & making sure maximum orders despatch on daily basis.
Setting Targets/Goals for the Sales Team.
Giving Knowledge about Active advertisement to team.
Monitoring Facebook, what’s app messages and notification of all platforms are timely respond by Sales executives.
Making sure all quires/messages of all platforms are effectively replied.
Making sure all order written in POS.
Making sure all addresses enter according to required format.
Making sure team is filling Sale performance sheet on timely basis and with accuracy.
Conduct Meeting with Buddy / different departments.
Making daily performance report and submitting to the management.
Providing new ideas to management to improve overall sales.

کمپنی کا لوگو
ADMIN AND FINANCE OFFICER
RIZKAM INTERNATIONAL
جولائی ۲۰۱٦ - جولائی ۲۰۱۷ | Islamabad, Pakistan

Maintain accurate company accounts.
● Liaise with accountants in the preparation of end of year accounts and company returns.
● Undertake monthly bank reconciliations and reporting to the CEO.
● Submit and process of quarterly claims and processing invoices and payments.
● Ensure that financial systems and controls are in place
● Negotiate with suppliers.
Administrative duties
● Undertake the management of all administrative correspondence with international partners and suppliers.
● Deal with incoming & outgoing mail
● Organise & book venues for various meetings and events
● Maintain and update computerised & manual filing systems
● To support in Board meetings and submitting returns to relevant bodies
● Undertake any other reasonable duties as deemed appropriate

کمپنی کا لوگو
FLOOR SUPERVISOR
MOBILINK PAKISTANK
ستمبر ۲۰۰۷ - جون ۲۰۱٦ | Islamabad, Pakistan

Manage and handle a team of 15 to 18 CCRs and achieve KPIs for
Qualitative & Quantitative targets as assigned
• Periodically conduct one on one coaching/appreciation session with
each team member and provide positive/constructive feedback.
• Initiate and follow up on Performance Improvements Plan of team
members and provide effective coaching/guidance during PIP.
• To keep abreast with the latest information w.r.t the products,
policies and procedures for effective customer handling
• To provide feedback to the Management on issues and challenges w.r.t
the job and suggest solutions
• To ensure self and team participation in Team Meetings, Daily
Clinics, CTP and other learning forums
• To perform other duties / special tasks as assigned by Floor Management.
• Support short, medium and long term related Action Plan to work
smoothly to achieve Long and Short Term Goals
• Handle escalations with resolution and necessary follow-ups &
facilitate Floor Management for smooth floor operations
• Ensure team is aware of company’s policies & procedures and code of conduct
• Ensure careful handling of all resources provided to the team (headgear etc.)
• Get hands on experience of every New Promotion and Service
• Effectively plan and Update leaves in HITS/WFMS within the defined time

کمپنی کا لوگو
Finance officer
Cordaid INGO
دسمبر ۲۰۰۵ - اگست ۲۰۰۷ | Islamabad, Pakistan

Dec, 01, 2005 to August 2007.
Worked with CORDAID (Holland based International NGO)

Joined as a Finance Officer on Dec, 01, 2005 To August 2007
Specific Objectives:
• Responsible to prepare budget in consultation with management staff
• Responsible to maintain accounts
• Responsible to prepare monthly, quarterly and annual budget reports
• Deals with banks for money transactions
• Assist the Project Coordinator (of the PMU) to monitor budgets and provide budget variance
• Responsible to keep the record of HR documents
• Coordinate with logistics officer to ensure uninterrupted supply of materials
• Maintaining leaves records of employees ( Annual , Casual & Sick leaves ).

تعلیم

Virtual University of Pakistan
ماسٹرز, , MBA‎
Accounting & Finance
CGPA 3.5/4
2008
Institute of Cost & Management Accountancy of Pakistan (ICMAP)
ماسٹرز, , ICMA ‎
Accounting & Finance
فی صد 75%
2007

پیشہ ورانہ مہارتیں

ماہر Accounts Administration
ماہر Customer Satisfaction Management
ماہر Sales Management

زبانیں

ماہر پنجابی
ماہر پشتو
ماہر انگریزی
ماہر اردو

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