Hands-on experience in Human Resource Management & Administration. Utilize keen analysis, insights, and team approach to drive organizational improvements and implementation of best HR practices.
Well versed in an organizations HRM operational and procedures. Possess strong interpersonal, communication and cross-cultural team management skills.Thrive in both independent and collaborative work environments.
Lead HR operations across multiple campuses and the head office, managing recruitment, onboarding, and performance evaluations for over 500 employees.Developed and implemented HR policies aligning with ISO 90012015 standards, ensuring compliance during audits.Spearheaded training initiatives, improving employee engagement and performance across all departments.Maintained employee records, both manually and through HRMS, streamlining data management processes.Collaborated with senior leadership to forecast staffing needs and develop strategic workforce plans.
Assisted Customer Service Manager to maintain good customer relations through providing necessary information required by clients. Filled documents assigned by Customer Service Manager. Assisted clients in filling up forms for various banking service.