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Providing help and advice to customers using our organisation's products & services;
Communicating courteously with customers by telephone and Email;
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
Keeping accurate records of discussions or correspondence with customers;
Analyzing statistics or other data to determine the level of customer service our organisation is providing;
Producing written information for customers, often involving use of computer packages/software;
Writing reports analyzing the customer service that our organisation provides;
Developing feedback or complaints procedures for customers to use;
Improving customer service procedures, policies and standards for our organisation or department;
Meeting with other managers to discuss possible improvements to customer service;
Being involved in staff recruitment and appraisals;
Training staff to deliver a high standard of customer service;
Leading or supervising a team of customer service staff;
Learning about our organisation's products or services and keeping up to date with changes;
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Prepares users by designing and conducting training programs; providing references and support.
Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Meets financial requirements by submitting information for budgets; monitoring expenses.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Assists with daily maintenance of the Pakistan Internet Exchange (PIE) division’s local and wide, wired and wireless area computer network. Installs and tests network servers, operating system software, routers, switches, cabling, and other related network components/equipment.
Assists in maintaining and repairing network operating systems, the network cabling infrastructure, and other related components.
Assists in performing diagnostics and preventative maintenance to ensure that network systems are operational.
Assists with network management activities to include, but not limited to, maintaining Domain Host Configuration Protocol (DHCP) and Domain Name Server (DNS) services, disk space allocation, wireless access privileges, network performance monitoring systems, system logs, etc.
Assists in processing work orders directly assigned to the Network Services department.
Assists in maintaining records of work completed and in-progress; and assists in updating network documentation to record installations, upgrades, configurations, etc.
Maintains an up-to-date knowledge of rapidly changing computer network technology.
Assists in performing other related duties as assigned by the Network Technician or other appropriate administrators.