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خلاصہ
MBA(Marketing)
I am currently employed as Sales and Customer Services Officer at Telenor Pakistan. As far as my past experience is concerned I have worked as Sales Executive in Wateen Telecom Ltd.I have 2 years experience with Wateen Telecom Ltd and i have more than 1 year experience in National Foods Pvt Ltd. I was taking care of Gujranwala city as Sales Officer.
So totally I have more than 5 years experience in area of Sales Service.
An enthusiastic business graduate possessing a solid theoretical understanding with practical experience of Sales amp Marketing. Looking for a challenging role to contribute towards the growth and development of an organization. To being part of the Management Team, contribute using management concepts amp skills while gaining hands on exposure.
KEY ATTRIBUTES
Able to quickly build a rapport with management, colleagues and key strategic accounts from varying backgrounds.
Comprehensive technical expertise in IT, Microsoft Office suite, Internet and Email.
Efficiently prioritizing available time and resources to complete tasks individually or as part of a dynamic team.
Effective problem solving skills, quickly and accurately identifying issues and developing and implementing innovative solutions maintaining a can do approach.
Ability to lead and to motivate the team while managing the team's conflicts.
تجربہ
Sales & Customer Services Officer
•Maintain and ensure FCR
•Gross addition of 1.5 million revenue generated from Devices, GSM and Financial Services 2014-2015 with average score 5 in NPS
•Monitor and ensure all targets and KPI's are met to secure the set goals ( Devices, Easy Paisa FS, Promos)
•Efficiently completed biometric verification project
•Member of Customer Experience Project for Sales & Service Centers and In-house Trainings
•Efficiently handles queries of Postpaid, SOHO, Business and Prepaid Customers & Reporting System
•Coordination with other departments (S&D, CCD NOC, FRANCHISE SUPPORT, MNP, S&P, IT)
•Executing new assignments and ideas pertaining to performance excellence.
•Develops and maintains relationships with new and existing clients in order to capitalize on opportunities to cross sell Telenor products and services to existing and potential clients.
Sales Executive Franchises & Business Centre
•Responsible for achieving monthly Sales and recharge revenue targets
•Achieved 160% of Wimax recovery target in 2011
•Prospect for new business to increase the number of new potential Retailers & customers
•Goals set for centres month on month, maintaining relationship with target customers, customer service and sales
•Coordination in Business Centre and Franchise Operations
•Management & effective communication of sales promotion & Cycle plans
•Observing Brand & Market Trends
•Developing & managing trade relationships and leverage these relations to capitalize on business growth and opportunities
Sales Officer
•Sales Targets Achievement
•Distribution Handling & Stock Management
•Visit actively on key accounts and assists sales
•Ensuring Availability & Visibility
•Lead, guide, motivate and evaluate the performance of Distributor Sales Representative on daily basis
•Ensuring Maintenance of Merchandising Articles & Coverage
•Ensuring Awareness and deployment of Consumer Promotions, HTH, Trade Offers and special discounts in market
