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خلاصہ
To gain employment with a company or institution or with a financial institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.
پراجیکٹس
تجربہ
Assistant Manager - Vendor Operations
ECOM, fulfilment services, logistics, Daraz.pk Account, Customer Experience, Customer Services, Vendor Experience and Operations
Assistant Manager Quality Assurance Operations
Currently serving Waada Digital Private Limited as Assistant Manager Quality Assurance and Customer Services Operations (Where my primary tasks include Human Resource Development, Research and Development, Sales lead generation, Converting sales into revenues, Ensuring quality sales, aligning teams for various products and services, Training and Development, Built new systematic process for generating quality sales and managing complete human resource management of Quality assurance department.
Assistant Manager Operations
Managing Overall Inbound and outbound couriers and logistics operations.
Striving to achieve excellence.
Team Lead - Contact Centre/ Express/ Domestic/ International/ Sentiments/ya
Title Team Lead - YAYVO.COM
Dates Employed May 2019 – Present
Location Karachi, Pakistan
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Managing Over all Contact Center Operations.
Customer Centricity.
Virtual and Live Teams Management.
Key Accounts Executive
Title - Key Accounts Executive
Dates Employed Jan 2019 – Apr 2019
Employment Duration 4 mos
Location Karachi, Pakistan
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Managing key Accounts Operations
Network wide operation requests
Mail management systems and operations
Nation wide Coordination with Network
Customer/Client Services - Key Accounts
Shipments proactive track and trace
Customer - PRO ( TCS Database )
Delivering value in order to retain clients
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Managing major Online Clients by providing them state of the art Ecom Solutions.
Senior/Executive Service Ambassador - YAYVO.COM, Sentiments, HAZIR
Senior/Executive Service Ambassador - YAYVO.COM, Sentiments, HAZIR
Dates EmployedJul 2017 – Dec 2018
Employment Duration1 yr 6 mos
LocationKarachi, Pakistan
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YAYVO.COM
BIN Orders Verification, Customer Feedback and escalations.
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SENTIMENTS EXPRESS
Point of contact for complains resolution, Nationwide coordination, Team Lead for Quality Circles.
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TCS HAZIR
Orders Analytics, Nationwide co-ordination, Implementation of new web based portal, customers feed back, customer's management, TCS HAZIR Whats App Services.
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Additional Task's :
Roster Management
Attendance Management
Floor Management
Contact Center solutions innovation
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Major Additional Task :
TCS introduced WORK FROM HOME Program to generate Part time employment.
Assigned as HONORARY Team Lead to manage a virtual team for contact center operations.
Training and Development
ABU's and PAYROLL
Virtual Team's Roster Management
Service Ambassador - Yayvo.com, Sentiments express, VAS ( TCS HAZIR )
Title Service Ambassador - Yayvo.com, Sentiments express, Value added services (TCS HAZIR SUBKUCH)
Dates Employed Apr 2016 – Jul 2017
Employment Duration 1 yr 4 mos
Location Head Office Karachi, Pakistan.
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YAYVO.COM
E COMMERCE, Orders processing, Customer Services, Live Chat Support, Customer insights.
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SENTIMENTS EXPRESS
Sentiments Express, an affiliate of TCS E-COM (Pvt.) Limited, is designed to deliver tokens of memories and appreciation to those dear to us. For over two decades, Sentiments Express has upheld its promise to create happiness for its customers nationwide and in the UAE.
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TCS HAZIR
Concierge Model, Procurement Model with state of the art customization.
Marketing and development Officer
Administrative In-charge
Marketing coordinator
Business Development
Public Relations
Human Resource
