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خلاصہ
Polished, professional customer service representative.
8 years of experience providing customer support in busy environments.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes as a Customer Service Representative/Air Traffic Assistant at Gerrys dnata(Emirates Group),Allama Iqbal Airport, Lahore.
Handle customer inquiries, complaints, Traveling questions and payments for tickets/service requests.
Calm angry travelers, build trust, locate resources for problem resolution and design best-option solutions.
Helped company attain the highest customer service ratings (as determined by external auditors) .
earned 100 marks in all categories including communication skills, listening skills, problem resolution and politeness.
As a Load Control officer and traffic assistant at Shaheen Air International from NOV, 2013 to till date Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary training to learn ways to enhance customer satisfaction and improve productivity.
تجربہ
Load Control Officer/ Traffic Assistant
Shaheen Air is a private Pakistani airline with its head office at Jinnah International Airport in Karachi and owned by the Khalid Shehbai family (originally established by the Shaheen Foundation).Shaheen Air provided passenger, cargo and charter services, to major cities in Pakistan and the Middle East.
Customer Services Counselor/Traffic assistant
Gerry's dnata (Pvt.) Ltd. ... dnata joint venture partner of Gerry's and a subsidiary of emirates Group provides ground handling services at Dubai International Airport for more than 4 decades and feels proud to look after numerous passengers and uncountable tons of freight annually on behalf of its cities.
