SBP Certified Trainer for National Financial Literacy Program (NFLP). Visiting Trainer of Askari Bank for the subjects of Account Opening of Individuals and Corporates, SBPs AML/CFT/CPF Regulations, SBP Currency Management Strategy, Hajj Applications Collection, Zakat Deduction with Reporting, and Customer Service Excellence.
Accomplished and result-oriented banking professional with over 19 years of experience of renowned banks. Delivered value and innovation in Banking, Customer Services and Business Planning. Exhibited Strong interpersonal communication skills interacted with people from diverse professional and cultural backgrounds in courteous manner.
Core Competencies include Relationship Management, KYC and Due Diligence for AML, Staff Management and Leadership, Staff Training and Development, Organizational Skills, Computer Proficiency, Customer Services, Branch Management, Expense Control and Management
Major Achievements
• Acquired 200 million fresh deposit with over 500 NTBs in one year.
• Lend amount of 75 million in assets.
Major Responsibilities
• Leading the branch having portfolio of liability amounting 555 million and assets amounting 234 million with customer base of 6500 accounts.
• Developed business and increased revenue by marketing the bank’s products and increasing the number of profitable relationships.
• Planned, managed and executed strategy to achieve high quality of customer service; no customer complaint at all.
• Retained profitable existing customers by consistently exceeding customer expectations; generated multiple referrals.
Major Achievements
• Acquired 200 million fresh deposit with over 500 NTBs in one year.
• Lend amount of 75 million in assets.
Major Responsibilities
• Leading the branch having portfolio of liability amounting 555 million and assets amounting 234 million with customer base of 6500 accounts.
• Developed business and increased revenue by marketing the bank’s products and increasing the number of profitable relationships.
• Planned, managed and executed strategy to achieve high quality of customer service; no customer complaint at all.
• Retained profitable existing customers by consistently exceeding customer expectations; generated multiple referrals.
Major Achievements
• Conducted multiple training sessions at Learning and Development Center Lahore for subjects including SBP’s AML/CFT/CPF Regulations, AML Amendment Act 2020, Askari Bank’s AML Policy, Web Based Account Opening Module, SBP Currency Management Strategy, Hajj Applications Collection, Zakat Deduction with Reporting, and Customer Service Excellence.
• Achieved Service Quality Score over 96% for year 2021 and 2022.
• Marketed and Retained CASA Deposit of over 155 Million and 237 Million during year 2021 and 2022 respectively.
• Spearheaded the Centralization of eleven (11) Off-Site ATMs of Lahore Region, very first project in bank.
• Led the implementation of cash handling (Quarantine Procedure) in awake of COVID19 in Lahore Region.
Major Responsibilities
• Supervised and handled day-to-day branch operational functions related to areas of Account Opening, Cash, Suspense Accounts, TDRs, Lockers, ATM, General Services, Communications and Security and Staff Matters.
• Supervised Cash Processing Cell (CPC) and Off-Site ATMs Team.
• Ensured full compliance with SBP and other regulatory requirements (including account opening, KYC, AML and customer complaints, etc.)
• Ensured the placement and stringent compliance of proper controls and checks (including proper segregation of responsibilities/authority and system access rights).
• Improved service standards of the branch to achieve low incidence of complaints.
Major Achievements
• Secured 100% marks in online test on AML – Anti Money Laundering.
• Generated Business in Current Deposit of more than Rupees 100 Million in single year.
• Exceeded continuously the bench mark set for service quality score, earned yearly average of 92%.
Major Responsibilities
• Supervised four tellers dealing with routine banking operations tasks including cash, transfers, stop payments, clearing and banker’s cheque issuance or cancellation transactions for both LCY and FCY accounts.
• Supervised and Opened/closed customer accounts of all types, local or foreign, and handled their maintenance.
• Opened more than 2000 accounts of all customer types, i.e. Individual, Salaried, Businessmen, Sole Proprietor, Partnership, Private Limited, Public Limited, Club, Society, NPO, Trust, Govt. Institute, etc.
• Issued and managed the operations of more than 250 lockers.
• Managed fixed deposits portfolio of 1.8 Billion in more than 120 accounts.
Major Achievements
· Secured 100% marks in online test on AML – Anti Money Laundering.
· Generated Business in Current Deposit of more than Rupees 100 Million in single year.
· Exceeded continuously the bench mark set for service quality score, earned yearly average of 92%.
Major Responsibilities
· Supervised four tellers dealing with routine banking operations tasks including cash, transfers, stop payments, clearing and banker’s cheque issuance or cancellation transactions for both LCY and FCY accounts.
· Supervised and Opened/closed customer accounts of all types, local or foreign, and handled their maintenance.
· Opened more than 2000 accounts of all customer types, i.e. Individual, Salaried, Businessmen, Sole Proprietor, Partnership, Private Limited, Public Limited, Club, Society, NPO, Trust, Govt. Institute, etc.
· Issued and managed the operations of more than 250 lockers.
Managed fixed deposits portfolio of 1.8 Billion in more than 120 accounts.
Major Achievements
· Attained 3rd position in training on Fraud and Risk Management in Banking Operations.
· Attained 2nd position overall in online test of KYC and Due Diligence.
· Attained highest grade A with promotion recommendation, in APRs consecutively for three years; 2010, 2011 and 2012.
Major Responsibilities
· Supervised directly the account opening, deposits, lockers, TDRs/CDRs issuance and payments.
· Opened/closed customer accounts of all types, local or foreign, and handled their maintenance, 4500 accounts opened.
· Issued and delivered cheque books and Visa Debit cards, and marked stop payments of instruments.
· Executed issuance and surrender of lockers. Managed the operations and maintenance of more than 450 lockers.
Executed issuance and payment of all time deposits; Fixed Deposit Deals. Managed fixed deposit portfolio of 1.5 Billion in more than 180 accounts.
Major Achievements
• Promoted to next grade Officer Grade – II, in April 2007.
• Won The Service Excellence Award for the year 2006.
Major Responsibilities
• Managed the disbursement, supervision, approval and claim of total branch expenses.
• Managed the expenses incurred for supporting offices like Area Office, Training Academy and SAM Department, placed at our premises and processed monthly claim for those incurred expenses.
• Handled HR department of branch independently, all issues like leaves, medical claims, LFAs, transfers, resignations, internships, etc.