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خلاصہ
Offering a 8-years+ Hospitality, Administrative, Sales & Customer Services career distinguished by commended performance and proven results. A keen, industrious and enthusiastic individual, whose attention to detail and passionate personality is well suited to the vibrant style and atmosphere of any top class company.
Possessing a good team spirit, deadline orientated and having a passion for providing the highest standards of hospitality and service to guests.
Extensive background in Hospitality, Sales, Administrative & Customer Services affairs, including experience and drive required to assemble a team that works well together and which shares a common dedication to customer service.
A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests.
Keen to find a suitable position within an ambitious organization where I will be able to continue to increase my work experience & develop my abilities.
پراجیکٹس
تجربہ
Assistant Manager
Senior Executive
Responsible for assisting in managing the day to day operation of the hotel and for putting together a team of great people who are committed to creating a welcoming environment for all customers.
• Supervise, direct, and review work of the junior staff.
• Handling reservations, phone calls, cancellations and no-shows.
• Accurately completing all administrative tasks.
• Manage Room set ups and Online Reservations from All over the world through a range of online booking agencies that i.e. Booking.com, Laterooms.com, Agoda.com, Hostel Bookers, Travel stay, London30.com etc.
• Updating & maintaining relevant administrative, statistical and financial records.
• Cash management (including placement/movement of funds)
• Proposing and implementing effective marketing strategies to maximize room occupancy levels.
• Carrying out inspections of rooms and services.
• Completing all required health and safety/fire checks on time.
• Maintaining the correct handling of all soiled linen and ensure that all bedrooms have the correct bedding and relevant number of towels.
Hotel Assistant Manager
In charge of corporate hospitality & delivering the highest standards of service consistently. Also responsible for being a point of contact for guests should they have any queries.
• Welcome guests in a polite and friendly manner
• Day Shifts & Night Shifts (Rota Basis)
• Manage Online Reservations from All over the world through various booking agencies i.e. Booking.com, Laterooms.com, Agoda.com, Hostel Bookers, Travel stay, London30 etc.
• Follow cash handling procedures and maintain Accounts
• Manage guest queries in a timely and efficient manner
• Dealing with late arrivals and assisting with early check outs.
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships.
• Carrying out reception duties or serving customers.
• Punctual with excellent time keeping.
• Arranging for brief tours of hotel rooms and facilities.
• Keeping up to date for all hotel products, services, marketing and promotional offers.
• Assist in hiring procedures/Sorting CVs/conducting interviews/New Appointments/Contract renewal/Allowance Sheet.
• Provide information and literature about the hotel in person and via telephone.
• Completing the night auditing procedures with accuracy and attention to details.
Associate Sales & Marketing
Carina International Pvt. Ltd. deals in Construction and Marketing of Mega Projects like DHA Haley Tower Lahore, Center Point Plaza & Pearl Continental Hotel where I was responsible to represent the organization, Arrange and manage Presentations & Seminars relating to a particular project and other Administrative works.
