·         Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
·         Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
·         Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
·         Interacted positively with customers while promoting hotel facilities and services.
·         Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
·         Provided guidance on improved quality control measures to increase customer satisfaction.
·         Directed phone inquiries, answered customer questions and scheduled appointments.
·         Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

·         Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
·         Analyzed sales and marketing data for improved strategies.
·         Developed and implemented SEO techniques to maximize internet traffic and presence.
·         Performed competitive analyses and adjusted sales and marketing strategies accordingly.
·         Managed sales promotions and marketing strategies on major social media sites.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations. 

·       Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
·       Installed, tested and Security and associated systems for commercial and residential customers.
Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment. 

·       Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
·       Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
·       Traveled to remote office locations to install nodes and implement client software Mysis rollouts.
·       Ran cabling and installed data drops for new node installations.
·       Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
·       Organized data into multiple spreadsheets to streamline data.
·       Provided front-end website development using WordPress and other editing software.
·       Prepared and reviewed engineering specifications, scopes of work, schedules of payments and other documents.

Created electrical schematics using MS VISIO Network and Electrical Diagrams.