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خلاصہ
I’m an accomplished, energetic and result oriented Travel Consultant with over 4 years of experience in providing on call technical support, customer service, configuration and installation of computer systems as well as handling invoicing, VAT & Accounts.
· BS in Electronics Engineer, Certified CCNA, CCSP and Microsoft Professional,
· Highly commendable administrative and managerial skills
· Great interpersonal and communication skills
· Ability to manage travel plans and organize tasks effectively.
· Designing, Project Documentation, Email & telephonic communication,
· Accounts & Financial Controller (Trained & experienced on Intuit QuickBook 2015 & Tally ERP 9)
تجربہ
System Administrator
. Providing full range of Desktop Support to office stop, configuring Servers, Emails, resolving network and OS related issues
. Handling customers visits, client & partner relationships
. Preparing monthly statements, and analyzing reports to summarize account information
. Managing account statements, invoice and payments
. Handling customer queries over phone & email, preparing customer itineraries
. Answer calls professionally to provide information about products and services
. Designing Marketing pamphlets and vouchers,
. Prepared voucher/ receipts/ sales invoice after closing the orders with the customers
. Prompt decisions in response to continuously changing customer needs & expectations
System Engineer
•Diagnosis of desktop, applications, networking and infrastructure issues.
•Answering incoming calls from clients, processing emails and logging calls
•Working with Windows servers & applications within a mixed OS environment.
•Responsible for supporting: Rightfax, Websense & RSA, Windows XP/Windows 7/ Office 2010 and 2007, Windows Server 2008, 2012, Active Directory management wireless router and Firewall Configurations.
•Travelling to client sites to help with installs, deployment and troubleshooting.
•Making office documents i.e. project proposals, bill of material, minutes of meeting, monthly report.
•Communicating with third party technical specialists.
Projects:
•Fortinet firmware migration at MEGA
•Rebuild / Up gradation of Rightfax at Standard Chartered Bank
•Configuration of Sky Control Device at National Foods
•Infrastructure Cabling at Oracle Pakistan
•New Installation of RSA Application at State Bank of Pakistan
•Remotely Installation of Linux and Websense Content Gateway at Fatima Group (Lahore)
Trainee Engineer
•Understood and examined the complete process controls of 4 departments (EDC,SINTERING PLANT,CRM, and IMD)
•Use of PLCs, different types of PLCs for Complete Industry Flow Control.
•Working with Thermocouples, PIDs, RTDs & other Temperature Controllers.
