Codup is an award-winning digital technology services company, helping businesses leverage technology to increase revenue.

• Being a proud reseller of Microsoft, Freshworks and Zoho, selling their SaaS solutions along with Codup products local and internationally.
• Identifying and pursuing opportunities with new or existing customers through various channels that enable company to achieve its financial objectives.
• Managing both our existing sales pipeline and developing new business opportunities.
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies.
• Maintain a healthy relationship with new and existing clients.
• Working closely with the CEO to identify potential new business opportunities that may fit within Codup's “sweet spot”
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships with other IT agencies.
• Effectively interacting with internal departments, such as Business Analyst, Project Management and Developers, to successfully handing over new projects/campaigns to ensure the team is fully briefed in all aspects of the project and the customer’s requirements.

Team Size: Avg. 75 People
Clients' Location : North America
SaaS/ Spectrum / Direct TV / Comcast / Vivint

• Accomplishes Sales/ customer service human resource objectives by recruiting, training, scheduling, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves sales/ customer service objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Meets financial objectives by forecasting requirements; preparing quarterly & annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determines requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Achievements:
• Creation / Improvement of / in Organizational Culture by keeping a balance in between work and recreation by maintaining WTO of all staff members to 75%
• Started off from a team of 25 people but ending up managing a team of over 175 by consistently increasing the team size with constant recruitment, training and upgrading core capabilities of all team members
• Process Improvement
o Resulting in improvement in AHT by 30%
o Resulting in FCR from 60% to 85%
• 4.8* Rating in Customer Experience

Managing US Client's Data and Voice Projects pertaining to the Mortgage Sector.

 Responsible for client correspondence i.e. feedback, updates, TAT, Production or Quality concern or queries.
 Dissemination of Client Updates within the team & Ensuring the same is adhered rigorously
 Update Weekly/Monthly Client Presentation info to ensure readiness of Presentation for Client scheduled meeting.
 Corresponding Meetings & adherence to the devised Action Plan regarding - Attendance, Targets, Resource allocation, Strategic Planning etc.
 Hourly Production Report - Analysis
 Floor Monitoring
 Individual/Team Targets
 Shift End Production Status & Report Analysis
 Attendance Monitoring and Counseling Sessions - Attrition Control.
 Attendance Updation & Circulation
 Check & Validate CPR & DPR maintainence
 Supervisors KPI assessment
 Monthly Scores & Appraisals.
 Time-Sheet Fulfillment
 Interviewing Fresh candidates.

Responsibilities:
• Regular Client Communication with property owners to check the availability of their properties for sale/rent (Cold Calling. Lead Generation and Closing)
• Real Estate market analysis on weekly and monthly basis
• Managing advertising portals namely Dubizzle, Property Finder, Bayut, Just Rentals,
• Managing over 40 either company owned and/ or have Power of Attorney properties
Achievement:
• Joined as Sales Coordinator - promoted to the senior level with in the span of eight months due to proficient working and leadership skills and experience

• Responsible for growing new and current partners in e-learning industry.
• To serve as the single point of contact for 87+ partners, ensuring smooth, on-time delivery across all sectors in North America & Pakistan as well as appropriately setting client expectations.
• Monitor daily revenue and production. Develop and communicate KPIs for measuring and reporting on key deliverables
• Assist new resellers with setups, marketing plans and develop business plans etc.
• Suggest, evaluate, initiate and implement improvements to internal and external processes, delivering efficient, enhanced levels of service
• Work closely with internal teams to understand content and market intelligence on weekly basis.
• Cross sell and up sell new program/product launches to current customer base
• Use relationship management to drive growth with our partners
• Combine interpersonal skills and business knowledge to evaluate opportunities for growth and improvement
• Accountable for a revenue and growth targets on a monthly basis
• Achieve a high success rate in building affiliate channels in key states for all governance, risk & compliance scenarios
• Conduct extensive product positioning in front of prospective clients to up sell Predict software

Responsibilities in Senior Customer Support Executive
• Our clients use our E.R.P. Production called “NorthStar Club Management System.”
• The system contains Membership Management, Accounts Receivable, Account Payable, Lockers, Rooms Reservations, Banquets, G.L, etc. modules.
• I maintain an extremely thorough understanding of NorthStar Club Management System as it evolves
• In case of a problem, I am supposed to:
Determine source of problem by interviewing customers, reviewing procedures and actions taken by the client
Resolve the Technical Issue to the end satisfaction of the client.
Document resolution/ responses and improve operating references,
collaborate with Technical Writing staff to update user guides
Coordinate with the Software Development to Expedite issues resolution
• Support / coordinate with the company’s client-base spread over North America.
• Manage customer specific issues in an issue tracking tool.
• Gathering and reworking client data for input into the system.
• Testing system and Troubleshooting of Technical problems, making changes, customizations and reports.
• Online Web Training to provide Ad Hoc system functioning to the Clients.
• Initial support after go live.
• Training of Super Users and End Users.
• IT Standards Networking & Administration
• Follow Accounting Standards, System Audit & Compliance