Delivering support to existing application users by investigating & resolving incidents or service requests.
Monitoring Applications by regular scrutiny systems, noting problems and identifying performance trends.
Providing support to all international and their field offices using helpdesk ticketing system.
Providing analysis & recommendations during service design cycle for new or existing applications.
Resolving application security issues and reporting any potential risks to IT management.
Offering guidance & direction for projects and actively participating in project implementation.
Collaborate with system developers to ensure the proper implementation of designed solutions.
Conduct system testing and debugging to ensure application meets quality standards.
Creating documentation for applications including user manuals, technical specifications etc.
Troubleshooting, repairing and support of all IT equipment’s.
Identifying new features & functionality required to in order to better meet business requirements.
Plan, schedule and track project timelines and milestones using appropriate tools.
Support the ICT change management process to ensure changes are duly planned & implemented.

Provides level 1 troubleshooting, system & hardware maintenance tasks, repairs for computer equipment locally and remotely for sub offices.
Properly documents support, repairs, and project activities using a help desk ticketing system.
Prepares an up to date inventory report of all ICT equipment in use by performing monthly asset
verifications for all IT assets in the office including Software & licenses.
Installs, troubleshoots and updates antivirus software.
Provides basic training to new staffs on Information Technology policy.
Delivers basic training materials to end users for new systems used widely in the organization.
Troubleshoots internet connection and helps to provide a reliable internet connection for the sites
through proper liaison with the ISP.
Monitors network devices operation and performance.
Provides technical input and support to the Office Local Area Network.
Keeping proper record of breakdowns, problems and maintenance carried out.
Assists to install, configure, maintain and troubleshoot networking & printing equipment.
Provides basic technical support to the office CCTV system and assists Humanitarian Access and
Supply Chain staff with day-to-day use and maintenance.
Server level administration, installs, troubleshoot and maintains servers & associated systems.
Provides and maintains local data backups and cloud-based data backup.
Any other IT related tasks assigned by the IT Team Lead.

Repairing Hardware or Software issues and network troubleshooting.
Updating records on e-office portal.
Handle the technical aspects, maintain and management of a website and cPanel.
Setting up and installing new PCs, printers, networks and software.
Manage and deploy software and updates to endpoints.
Implement & maintain security measures to protect the organization's data & systems.
Maintaining all inventories of all IT equipment.
Documentation of faults along with a solution, for future reference.
Develop and implement IT policies and procedures.
Aware the organization for newly implemented features or updating.
Assistance in carrying out any other official assignment assigned to the project.

Provide technical assistance to customers on hardware and software-related issues.
Install, configure, and troubleshoot computer systems, hardware, and software.
Configuration of LANs, troubleshoot all IT equipment's for clients.
Monitor system performance and troubleshoot any issues.
Research and recommend solutions for technical problems.
Identify and resolve issues to customers websites.
Perform other IT relevant duties/tasks as assigned.