oaching

Highlight and escalate for recognition, training, and development of branch employees.
Coach branch staff and provide constructive feedback to augment customer service and quality standards.
Team engagement & communication at all levels to motivate branch and Priority Lounge staff.
Arrange monthly review meetings with branch and Priority Lounge staff for effective performance management.
To efficiently utilize the staff’s skill set while directing their career path.
Operational execution & inventory management

Responsible for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions, Internal Control and branch outlook and ambience by properly maintaining branch furniture’s/ fixtures/ IT equipment to effectively support the front-line of the branch.
Management and reconciliation of client facing and secured stationary including instant cheque paper and debit card plastic
Management and reconciliation of MOCCA counter items
Management of Prestige Joining gifts
Instant authorization of transactions and account services
Authorization/processing of instant cheque book and Debit Card
Reporting maintenance related issues to the Branch Manager and Service Quality department.
Check the merchandising and display material at the beginning and end of the day.
Manage the implementation of world-class customer service in order to retain existing customers, develop new relations, and develop a customer-centric culture in the Priority Lounge.
Ensure that sufficient internal controls, appropriate systems, and procedures are firmly in place to minimize chances of errors, fraud, and forgeries and to ensure top audit rating is achieved by all the departments of the branch and the Priority Lounge.
Working Vault management

VERIFICATION OF CLIENTS AND THEIR DATA FOR LOAN APPROVAL.