• Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with bank procedures and security protocols
• Monitor daily operations to ensure a free flow process, and supervise the execution of daily tasks.
• Manage data collection for updating operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Ensure that all operational activities remain on time and within a defined budget
• Create a strong workforce by developing competent individuals in the banking operations team.
• Work as a team with other tellers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed
• Create and implement long-term business plan to ensure continuity of business operations in the end.
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
• Develop financial back up plans to protect business operations in the event of major crises • that could result in huge losses.
• Collaborate with heads of other units to develop best practices for successful banking operations.
• Delegate tasks to members of the operations team.

• Monitor daily operations to ensure a free flow process, and supervise the execution of daily tasks.
• Create a strong workforce by developing competent individuals in the banking operations team.
• Create and implement long-term business plan to ensure continuity of business operations in the end.
• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
• Develop financial back up plans to protect business operations in the event of major crises • that could result in huge losses.
• Collaborate with heads of other units to develop best practices for successful banking operations.
• Delegate tasks to members of the operations team.

• Manage/supervise/monitor all operational activities of the Branch.
• Follow SBP regulation in working.
• Resolving audit exceptions.                                               
• Multitasking skills to assist multiple customers at once.
• Capable of working at multiple bank locations.
• Exceptional customer service skills in all departments.
• Supervise and monitor performance of other sales staff.
• Ensure compliance of internal and external policies, procedures and SBP regulations.
• Provide timely, competent and problem free service to the customers
• Visit customers as per SMP (Sales Management Process).
• Fair knowledge about AML/CFT issues.
• Demonstrate ability to ensure highest level of service to clients in all circumstances.
• Ensure all work under the check of compliance.
• Authorizing the Account Opening & Account Management requests.
• Monthly I.T.R.S reporting/ Internal compliance reporting.
• Provide timely, competent and problem free service to the customers
• Reporting and approval proceeds.
• Collect customer information ensuring confidentially at all times.
• Serve as officiating Manager Operation.

• Managing Branch Operation.
• Follow SBP regulation in working.
• Increase portfolio by soliciting new deposit and retaining existing deposit.
• Fair knowledge about AML/CFT issues.
• Mutual Funds and Insurance Policies.
• Maintain & Book Term Deposit Portfolio.
• Manage Portfolio through efficient customer service.
• Visit customers as per SMP (Sales Management Process).
• Resolving audit exceptions.
• Processing the Account Opening and Account Management requests.
• Work with and advise customers in opening accounts and performing transactions.
• Highly experienced in assisting customers in managing their bank accounts and providing      them with information on other financial services.
• In depth knowledge of resolving customer issues and finding the best possible service package for them.
• Assists manager operations with overseeing all aspects of day-to-day branch operations.
• Capable to serve as a Manager Operation.

• Preparing bank reconciliation statement.
• Daily fund flow management and excel reporting of cash management.
• Responsible for accounts receivable and payable control, payroll execution and Petty Cash management.
• Resolving audit exceptions.
• Preparation of reports on daily, weekly, and monthly basis.
• Manage daily vouchers on ERP and generating financial reports.
• Helping/Coordinating with IT Support team in implementation of ERP.
• Coordinate with different vendors for purchasing stock.
• Managed the inventory.
• Vendors Payments.
• Monitoring stock levels.