I am a highly dedicated and versatile Human Resource and Administrative Professional leveraging two years’ excellence in all aspects of administrative purposes or processes with a proven track record to execute comprehensive HR strategies across the entire organization. Demonstrated excellence in staff leadership, strategic thinking, and knowledge of HR policies. Specializes in directing complete HR generalist affairs including recruitment, staffing, compensation, benefits, employee relations, succession planning, and HR strategy. Well versed in exceptional ability to handle HR work in a professional manner. Thorough understanding of the importance of external and internal communication protocols. An experienced problem-solver with comprehensive coordinating skills, and expediting all human resource functions from planning, development, and metrics to full team leadership and team building. Highly effective communicator with proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust.
My key skills include HR Policies & Procedures, Cash Handling, Record Keeping, Problem Solving, Office Administration, Strategic Planning, Continues Process Improvement, Communication Skills, Banking Operations, Customer Service, Punctuality & Time-Keeping and Microsoft Office
Currently I am engaged with Serena Hotels, as a Reservation Officer, where I quickly respond to calls and queries regarding the hotel's services, charges, travel directions, dining facilities; provide guests with room keys, and accurate credentials; take payments and reservations over the telephone. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles.
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• Quickly respond to calls and queries regarding the hotel's services, charges, travel directions, dining facilities; provide guests with room keys, and accurate credentials; take payments and reservations over the telephone.
• Direct the registration process and accurate accounting of all rooms, greet guests, contact housekeeping and maintenance departments, control guest check-ins and check-outs appropriately.
• Explain appropriate use of keys, refer guests to appropriate department, operate hotel switchboards, resolve complaints, offer suggestions, compute bills, and balance the cash.
Job preferences Pakistan
• Performed over the counter services such as accepting receipts and making payments against instruments, issuance of security instruments like, demand draft, pay order, banker’s cheque etc.
• Managed all cash handling & balancing at the end of day, transfer of funds into foreign accounts, attended customer with polite behavior, carried out all banks policies for banks benefits.
• Developed professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
• Delivered customer service while processing payments and completing customer’s transactions in a timely manner.