Assist in posting job ads and screening resumes
Schedule and coordinate interview
Support the onboarding and offboarding processo
Maintain and update employee records
Help in preparing HR documents (offer letters, contracts, etc.)
Track attendance and leave records
Participate in payroll support tasks
Handle internal communications
Provide general administrative support to the HR department

Post job openings and manage recruitment across various platforms.
Source, screen, interview, and select qualified candidates based on manager requirements.
Coordinate interviews with hiring managers.
Conduct initial candidate assessments and negotiate job offers.
Ensure completion of documentation & background checks for new hires.
Maintain an updated candidate database, tracking availability, certifications, and work preferences.
Organize and track training sessions for new hires.
Assist in onboarding processes, ensuring smooth integration of new employees.
Prepare and maintain employee records, ensuring accuracy and compliance.
Handle employment-related inquiries and provide administrative support to HR functions.
Maintain regular communication with managers to address concerns and ensure recruitment efficiency.
Ensure compliance with HR policies and labor regulations.
Assist in payroll preparation by maintaining attendance and employee data.
Track and report recruitment metrics (e.g., time-to-fill, cost-per-hire).
Assist in monitoring employee performance and maintaining performance evaluation records.
Support HR initiatives, such as engagement programs and retention strategies.

Monitor and evaluate inbound and outbound calls to ensure quality standards are met.
Analyze metrics and identify areas for performance improvement.
Provide constructive feedback and coaching to team members to enhance service quality.
Develop and implement quality assurance guidelines and processes.
Collaborate with supervisors and managers to address performance gaps and implement corrective actions.
Conduct training sessions to ensure team members are familiar with quality standards and protocols.
Lead quality calibration sessions with team members and management to align evaluation criteria
Prepare detailed reports on team performance, highlighting strengths and areas for improvement.

Handled calls from prospective customers, introducing energy products and services.
Identified customer needs and provided customized energy solutions to meet their requirements.
Presented and explained pricing options, contracts, and promotions to potential clients.
Achieved sales targets by closing deals and securing new customers.
Followed up on leads, addressed customer inquiries, and resolved objections to drive sales conversions.
Maintained accurate records of customer interactions, sales activities, and follow-up actions.
Provided exceptional customer service, ensuring customer satisfaction and fostering long-term relationships.