Dealing with UK, USA Australia and Canada Based clients. Providing the remote technical support on Fleet & Dispatch management for Windows and Cloud based Software. Monitor issues, follow up with clients through Voicecalls, Emails and Skype chat. Responsible for Installation and configuration of Microsoft SQL Server, restore database Providing support to clients on Emerald Telecom and Yestech and monitoring VOIP services like BT cloud phones, digital tapi, and configure VOIP phones at client end remotely. Configure the client's server machine with Dynamic DNS to use the database route statically. Port Forwarding ofDraytek, BT Hub, Virgin & Technicolor Routers.

Responsible for maintaining and monitoring GPON services
in Karachi
* Installation , configuration and management of the
ONT,OLT,EDFA
* Manage all the clients and assurity of the service
quality100%
* Team management and utilization of man power for 100%
rapid response
* Reporting on all infrastructure related issues to manager.
* Implementation and testing ONT/ONU with all services
(triple play).
* Manage inventory of new and replaces equipment.

Deal technical queries of the valued clients related to GPON
network, FTTH (Fiber to the home) Data connectivity, and
provide basic network troubleshooting.
 Monitoring the all the PONs and Nodes status and
performance through NMS (Network Monitoring System)
throughout the coverage area. Monitoring the Customer
Premises Equipment (CPE – STATSMonitoring)

Responsibilities:
Deal technical queries of the valued clients related to FTTH(Fiber to the home) Data connectivity,Layer 2 & 3 connectivity.
Provide Basic Network Troubleshooting and Configure Router of Customers
Follow up with Operations team and Third party vendors over technical queries.
Frequent, productive coordination with client over daily services delivery related issues.
Conduct telephonic discussions with clients over their quires and concerns.Taking action to resolve problems.
Responding to e-mails, Researching technical issues, Learning about product updates and new technologies.

Deal technical queries of the valued clients related to MPLS, Data connectivity, Layer 2 and Layer 3 connectivity.
Offer visits and on call technical solutions for Client’s LAN network to preserve client’s satisfaction.
Follow up with Operations team and Third party vendors over technical quires.
Frequent, productive coordination with client over daily services delivery related issues (via email and Phone).
Maintain and improve department performance by evaluating monthly performance dashboard.
Design presentation and chronology report of Global outage or Core connectivity issue to share with client.
Conduct telephonic discussions with clients over their quires and concerns.
Prepare and deliver documentation of problem description, root cause analyses (RCA) and findings to appropriate escalation point.
Responding to e-mails.
Filing reports regarding product problems
Researching technical issues
Walking customers through solutions
Learning about product updates and new technologies
Taking action to resolve problems

We are checking E1's status POIs Down DIUs/Circuits .
Daily health check report of CS (Circuit switch) PS (Packet switch) USPP .
Monitor KPI performance & maintenance.
Alarm analysis and rectification.
Communication protocols like SS7, H.248, BICC, ISUP, MAP, CAP, SCCP, SCTP, SIP.
Network Entities like-3G MSC/VLR (Working Field)

there we were providing technical support to consumer Customers regarding Slow Browsing, No Browsing, Camping, No Signal, Low Signal, SMTP, WiFi Issues. Providing clear, concise, accurate and frequent communications to clients regarding their technical issues and actual root cause of the problems.
Monitoring the all the Base Transceiver Station performance through NMS (Network Monitoring System) all over Karachi, Lahore, Rawalpindi and Islamabad cities. Monitoring the Customer Premises Equipment (CPE - STATS Monitoring). Ensuring Network Availability of Qubee's WiMAX by working with NOC to verify and follow up site status.
where as activation of customer's new accounts as well and provide details about billing , provide solutions of customer queries regarding billing.