E-book 
Team Task Management
Project Management
Written coordination with Clients
Book Cover Designing
Book Printing
Audio-book Management

Development sale leads
Entering All Types of Deals Either POS or ATM in our System CBS
System First Data, including using their systems
Processing Orders, Forms, applications, and Requests.
Prepared Documents For Data Entry.
Entered Data Into designated database And forms.
Printouts and performed statistical checks for accuracy.
Recorded all tasks and activities.
Prepared and submitted reports
Researched and retrieved requested data.
Performed daily control functions
Toward customers at all times.
Keeping records of customer interaction, and transactions.
Comments and complaints & communicating and coordinating with colleagues if necessary.

• Entering all types of deals either POS or ATM in our             system CBS and ATM management system and also deal submission for our ISO (Elavon, First Data, Chase, CT PAY, Ever-link, Global) including using their systems as well.     
• Processing orders, forms, applications and requests.         
• Prepared documents for data entry. 
• Verified, updated and corrected source documents.         
• Entered data into designated database and forms.             
• Checked printouts and performed statistical checks for  accuracy.                         
• Recorded all tasks and activities.                                             
• Prepared and submitted reports.                                             
• Routed data to appropriate staff.                                           
 • Researched and retrieved requested data.                           
 • Performed daily control functions.                                       
 • Maintaining a positive, empathetic and professional attitude toward customers at all times.                                     
• Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.

• Handling complete shipment process that includes checking and highlighting errors in LC, confirming shipment schedules, checking non-negotiable documents, and ensuring customers receive original documents at their bank within time.
• Liaising with the shipping lines for shipping guarantees and coordinating with the bank for trade policies to make certain importers receive their consignments as per desired terms.
• Creating a bridge between sales and accounts department while assisting both in achieving their targets successfully and smoothly.
• Responding quickly to customers' and stakeholders' inquiries, claims, shipment related questions, and payments requests; handling critical situations, repairing trust, and locating resources for problem resolution.
• Responding quickly to customers' and stakeholders' inquiries, claims, shipment related questions, and payments requests; handling critical situations, repairing trust, and locating resources for problem resolution.
• Performing Document Control duties and adhering to SOP.
• Attending monthly team meetings and completing the meeting minutes which are distributed to the teams within a reasonable timeframe while supports and shares knowledge with other members of the team wherever required.

• Keeping quality documentation up to date
• Making sure that all QA records, data & information are available to managers
• Responsible for the review and update of the program quality plans.
• Awareness of regulatory requirement and customer service expectations.
• Coordinating the investigation of customer complaints.
• Preparing and analyzing information for the purpose of Management Review.
• Giving specialist quality assurance advice to the company departments as required
• Ensuring that all QA Tests are carried out on time and in full.
• Responsible for monitoring and maintaining quality and compliance targets in all service stations countrywide.

• Preparation of Inward / Outward clearance documents, IGM / EGM and its filing.
• Submission of documents to relevant authorities/ Departments of Ports, custom, & shipping office.
• Data feeding/ processing for preparation of Delivery orders and their issuance after relevant approval.
• Assistance for keeping follow-up with concerned parties for Guarantees and pending delivery orders.
• Maintain all relevant reference and records at designated servers and manual file.
• Archiving and retrieval of records to and from records archive.
• Scan/ fax documents; distribute received fax after stamping receipt date/ time to concerned ones.
• Backup for responsibilities of boarding assistant and any other tasks assigned by the supervisor.
• Reports to Assistant Boarding Manager